Customer Service Specialist

Merck Life Science; Hoeilaart; Sur place; EUR 42 000 - 52 000; Plein temps

Résumé du poste

Merck Life Science is seeking a Customer Service Specialist to support customers and Sales, manage orders, and ensure timely delivery. The role emphasizes accurate data handling, ERP usage, and clear communication to drive customer satisfaction.

Ideal candidates have 3+ years in customer-facing roles, proficiency in SAP/Oracle, and strong MS Office skills, with English mandatory and Dutch desirable. Hybrid or on-site work arrangements may apply depending on location.

Qualifications

• 3+ years' experience in a customer oriented environment.
• Strong knowledge of order processing and admin.
• Excellent verbal and written communication skills.

Responsabilités

• Coordinate with Sales and internal teams to ensure smooth daily operations.
• Process customer orders and verify data including pricing; manage discrepancies.
• Monitor orders from placement to invoicing and resolve delays or issues.
• Prepare invoices and support payment follow-up; maintain accurate databases.
• Handle customer complaints, regulatory requests, and documentation queries.
• Support department projects and continuous improvements.

Connaissances

Customer service

Order processing

Communication

Outils

SAP

Oracle

Outlook

Excel

MS Teams

Description du poste

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role

We have an exciting opportunity for a Customer Service Specialist to join the team. We are experts whose mission is to support Customers and Sales according to their needs and leverage Differentiated Service offer as a competitive advantage to drive profitable growth. We bring the voice of our customers to the business.

Key Responsibilities Include (but Are Not Limited To)

• Partner with Sales, customers, and internal departments to ensure smooth daily business operations.
• Communicate standard lead times and process customer purchase orders within agreed timelines.
• Verify mandatory purchase-order data, including pricing, and manage price discrepancies according to established procedures.
• Check inventory and supply status, allocate batches based on customer requirements, and pursue opportunities to improve delivery dates.
• Monitor open, incomplete, and blocked orders through delivery, ensuring all shipped orders are invoiced.
• Prepare and issue customer and drop-shipment invoices, update databases, and follow up on delayed or outstanding payments.
• Coordinate customer complaints, sample flows, regulatory and quality requests, documentation inquiries, approvals, dispatches, and case follow-up.
• Contribute to projects and continuous improvements, perform routine administrative tasks, support efficient department operations, and report issues.

Who You Are

• 3+ years' experience in a customer oriented environment.
• Strong knowledge of order processing and associated admin.
• Organized, task-oriented, open-minded, great sensibility for customer satisfaction.
• Strong verbal and written communication skills, able to work independently as well as part of a team.
• Experience with ERPs (SAP and/or Oracle) is highly desired.
• Proficiency with Outlook, Excel, MS Teams.
• Languages: English is mandatory (level B2 minimum), Dutch is desirable.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!