Customer Service Center Agent

I00938 GE Healthcare BV; Diegem; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

I00938 GE Healthcare BV in Diegem, Belgium is seeking a dedicated Service Coordinator to oversee customer service operations. You will coordinate parts ordering, handle customer inquiries, and act as a liaison among various stakeholders ensuring service excellence.

The ideal candidate will have strong communication and organizational skills, be fluent in Dutch and French, and possess a proactive approach to work. Previous experience in customer service is a plus, with no relocation assistance provided.

Qualifications

• Computer skills to include Word & Excel.
• Ability to work independently with minimum direction.
• Fluent in Dutch and French, with English fluency preferred.
• Experience in service operations or customer support is a plus.

Responsabilités

• Schedule and follow up on PM and FMI activities.
• Coordinate parts ordering for FSEs.
• Log incoming customer calls in SMax.
• Act as liaison between stakeholders.
• Ensure timely follow‑up on service requests.

Connaissances

Knowledge of parts ordering system

Effective communication skills

Fluent in Dutch and French

Strong organizational skills

Proficiency in Word & Excel

Ability to manage multiple priorities

Outils

Salesforce

Description du poste

Responsibilities

• Schedule and follow up on PM and FMI activities.
• Contribute to the creation and updating of PM files.
• Assist with modifications to FSE planning.
• Coordinate parts ordering for FSEs.
• Handle daily customer calls and inquiries.
• Ensure timely follow‑up on service requests and planning.
• Act as liaison between stakeholders (Regional Service Leaders, FSEs, Sales, and Service Management).
• Maintain close collaboration with Service Management to ensure service excellence.
• Log incoming customer calls in SMax, identify contractual commitments, and apply remote support and escalation processes accurately.
• Take incoming Field Engineer calls, enter all comments, agree on an action plan, and offer suggestions on possible solutions.
• Assign Field Engineers from a preferred list or, if unavailable, select suitable resources based on training records and maps.
• Order parts using the current parts ordering system, organize distribution within the region network, and escalate when the part is located elsewhere.
• Implement the CSO process, dispatch FEs to RFS, and escalate issues as required.
• Adhere to the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and relevant laws and regulations.
• Complete all planned Quality & Compliance training by the defined deadlines.
• Identify and report quality or compliance concerns and take immediate corrective action.

Qualifications

Computer skills to include Word & Excel.

• Knowledge of parts ordering system.
• Ability to work independently with minimum direction.
• Effective communication skills.
• Strong interpersonal skills.
• Fluent in Dutch and French.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Hands‑on approach with willingness to grow into a leadership role.
• Experience in service operations or customer support is a plus.

Desired Characteristics

• Fluency in English highly preferred.
• Previous experience in customer service.
• Experience interfacing with internal team members and external customers.
• Knowledge of Salesforce is a plus.

EEO Statement

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Relocation Assistance

Relocation Assistance Provided: No