Customer Service Associate-12 months contract

Loyalty Rules; Belgique; Hybride; EUR 34 000 - 42 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

Résumé du poste

Kellanova in Belgium is seeking a Customer Service Associate for a 12-month contract based in Zaventem. The role focuses on order management, communicating supply chain issues to customers, and collaborating with internal teams to deliver outstanding service.

The position requires a Bachelor’s degree in Supply Chain, Business, or Engineering, and experience in a process-driven multinational environment. Fluency in Dutch and English is essential, with SAP and Excel proficiency.

Qualifications

• Bachelor's degree in Supply Chain, Business, Engineering or related field.
• Experience or internship in a Supply Chain, Logistics, or Customer Service role.
• Experience in a process-driven multinational with international collaboration.

Responsabilités

• Drive order management for Vendor Managed Inventory (VMI) and Benelux customers.
• Analyze trends, root causes, and develop solutions for logistics issues and order fulfillment.
• Provide timely updates on service levels, delays, and substitutions during the order lifecycle.
• Collaborate with upstream and downstream functions and external providers to ensure accurate, timely order processing.

Connaissances

ERP systems

Excel

Dutch language

English language

Formation

Bachelor's degree in Supply Chain, Business, Engineering

Outils

SAP

Microsoft Office

Description du poste

Mars Completes Acquisition of Kellanova Learn More

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Date: Sep 1, 2026

Category: Supply Chain and Operations

Country/Region: BE

State:

Workplace: Hybrid

Title: Customer Service Associate-12 months contract

Description:

Are you ready to be part of an inspiring, high-performing team while driving operational excellence? Join Kellanova as aCustomer Service Associate, where you will play a key role in managing customer orders.

This hybrid position is based in ourZaventem, Belgium office and involves overseeing order management, communicating supply chain issues to customers, and collaborating with internal departments to ensure outstanding service. This is a12-month contract starting as soon as possible, and you will become part of theCustomer Services Logistics Benelux Team.

A Taste of What You'll Be Doing

Drive Outstanding Results

You will provide consistent and proactive order management and customer service support toVendor Managed Inventory (VMI) customers, while also managing orders for other Benelux customers.

Analysis

Analyze trends, conduct root cause analyses, and develop solutions to address customer logistics issues, order fulfillment challenges, and transportation concerns. You will also identify opportunities for continuous improvement.

Maintain Customer Satisfaction

Provide timely updates to customers throughout the entire order management lifecycle, including information on expected service levels, delivery delays, and product shortages. You will also confirm the availability of alternative delivery slots and product substitutions when needed.

Collaboration is Key

Work effectively with upstream and downstream functions, as well as external service providers, to ensure accurate and timely order processing and to implement corrective actions when required.

What Are We Looking For?

• Bachelor's degree or equivalent inSupply Chain, Business, Engineering, or a related field.
• Initial experience or an internship in aSupply Chain, Logistics, or Customer Service role.
• Experience working in a process-driven environment within a multinational organization, collaborating internationally with colleagues.
• Proficiency withERP systems (e.g., SAP) and Microsoft Office, with an advanced level ofExcel.
• Fluency in bothDutch and English, knowledge of additional languages is a plus

If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small.

Get to Know Us

We’ve always been driven to unleash the full potential of our differentiated brands and our passionate people. Our iconic, world-class brands at Kellanova include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Mars, Incorporated has acquired Kellanova in a transaction that brings together iconic brands, storied legacies and outstanding capabilities with a view to shape the future of snacking. You can learn morehere , and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

Let’s shape the future of snacking.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit ourwebsitehere .