Team Supervisor

Puratos; Groot-Bijgaarden; Sur place; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Dental insurance

Health insurance

Training days

Health & wellbeing benefits

Résumé du poste

Puratos Belgium, based in Groot-Bijgaarden, seeks a Team Supervisor for the R&D Samples Department to lead a multidisciplinary team delivering reliable sample services to internal and external stakeholders worldwide.

You will drive structured operations, ownership, and engagement, while simplifying processes, strengthening digital tooling, and ensuring high service levels in a fast-paced, international setting.

Qualifications

• Bachelor’s degree and 7+ years of experience as a team lead or supervisor.
• Strong people management skills with the ability to build trust, clarity and engagement.
• Decision-making ability with a balance of firmness and empathy; customer-oriented mindset.

Responsabilités

• Lead, coach and develop a team of coordinators and technicians.
• Ensure smooth daily operations across the full sample flow.
• Act as escalation point for complex sample requests and service issues.
• Build relationships with internal stakeholders in an international environment.
• Support communication and develop or optimize digital tools and automation.
• Review, document and continuously improve processes and service standards.
• Drive digitalization and automation initiatives using SAP S/4, Power BI and other platforms.
• Define, monitor and follow up KPIs and service levels.

Formation

Bachelor’s degree

Outils

SAP

Power BI

OutSystems

Webshop solutions

Description du poste

Team Supervisor - R&D Samples Department

Job Detail

Job Description. Functional Area R&D. Job Location BEL - Groot-Bijgaarden, Country/Region Belgium. Professionals. Contract: Permanent/Temporary Permanent. Working Time: Full Time. Req ID 35905 Information at a Glance

As Team Supervisor Samples Department, you lead the team responsible for delivering a reliable, efficient and customer-focused sample service to internal stakeholders, affiliates, Innovation Centers and customers worldwide. You ensure that sample requests are handled with clear priorities, accurate coordination, strong follow-up and a high service mindset. Through your leadership, you create structure, ownership and engagement within the team, while improving collaboration with the many departments involved in the sample flow. You continuously look for opportunities to simplify and automate processes, strengthen ways of working and support digitalization, helping the department become more scalable, transparent and future-ready. Your work directly supports innovation, customer responsiveness, future sales and business growth.

• Lead, coach and develop a team of coordinators and technicians, creating a constructive, collaborative and accountable team culture with clear roles, priorities and ways of working.
• Ensure smooth daily operations across the full sample flow, including request analysis, sample preparation, repacking, stock management, shipment coordination and follow-up with internal stakeholders.
• Act as the key escalation point for complex sample requests and service issues, ensuring transparent communication and timely decision-making.
• Build strong relationships with key internal stakeholders within an international work environment, including R&D, different (Strategic) Business Units, Purchasing, Supply Chain, Customer Care, Marketing, Quality, IT, Warehousing, affiliates and other stakeholders to align expectations and improve the service level of the department.
• You support accurate and proactive communication to all relevant stakeholders internally and externally, and request, develop or optimize digital and automation tools in that perspective.
• Review, document and continuously improve processes and service standards to increase quality, efficiency, scalability and operational continuity.
• Drive simplification, digitalization and automation initiatives by optimizing the use of tools such as SAP S/4, Power BI, webshop solutions, OutSystems and other digital platforms.
• Define, monitor and follow up relevant KPI’s and service levels to support data-driven decisions, corrective actions and continuous improvement within the department.

Who are we looking for?

• You have a Bachelor’s degree and at least 7 years of experience as a team lead/supervisor, preferably with a background in supply chain, warehousing, logistics, customer service, operations or a related field.
• You bring strong people management skills and are able to create trust, clarity and engagement in a team that needs structure, transparency and positive leadership.
• You are confident in making decisions, setting priorities and addressing challenges, combining firmness with empathy.
• You have a strong process mindset and enjoy analyzing ways of working, identifying inefficiencies and implementing practical improvements that make operations leaner and more reliable.
• You are customer-oriented and stakeholder-focused, with the ability to understand business needs, translate them into service improvements and build strong internal partnerships.
• You have a good affinity with digital tools and systems, with SAP knowledge considered important and openness to learning tools such as Power BI, webshop solutions,…
• You communicate fluently in English and French. Dutch is considered a strong asset.

What you can expect from Puratos?

We at Puratos cultivate an inclusive global workplace, that fully embraces diversity and equal opportunities for all. We strive to reflect the richness of our customers, communities and society, accelerating our ability to innovate and deliver on our commitments.

You will be welcomed in a dynamic work environment where passion for innovation, team spirit and continuous improvement are key. You can count on a competitive salary package with attractive benefits such as:

• Meal vouchers (10€/day)
• Group, dental and hospitalization insurance fully paid by Puratos
• Minimum 5 training days per year
• A wide variety of Health&Wellbeing benefits
• Responsibilities and the possibility to take ownership of your work

Watch our corporate movie and feel the Puratos Magic:

https://www.youtube.com/watch?v=XNRsBzuRlNI

Working at Puratos is choosing a Top Employer in Belgium!

Shall we meet soon?

#LI-PL2

Working at Puratos Belgium

At Puratos Belgium, we offer a wide range of career opportunities across our HQ, and 5 production sites. Our dedication to safety, health and wellbeing, along with respectful collaboration, empowers our employees to innovate and grow together. Our headquarters is in Groot-Bijgaarden, and we have five production sites located in Groot-Bijgaarden, Erembodegem, Lummen, Andenne, and St-Vith. Driven by an entrepreneurial mindset, we pave the way for career growth and meaningful contributions within our company, the industry, and the communities we serve.
We are a People First organization driven by our values and Puratos magic culture. Join us to drive positive change through food innovation for good.

Learn more about Puratos Belgium

This is Puratos

At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities.We are more than 10.000 employees in over 80 countries and a consolidated turnover of 3 billion euros (in 2023). Our passion for innovation, a pioneering spirit and the unique Puratos culture drive our solid growth and vision for the future This, along with our commitment to our local communities, is what makes working at Puratos so magical.