Customer & Partner Implementation Employee

Bleckmann; Evergem; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Meal vouchers

Hospitalization insurance

Bike lease

Hybrid working

Career development

Job summary

Qualifications

• Experience in delivering projects on time and within budget.
• Affinity with transport or logistics sector.
• Strong organizational skills with ability to manage multiple priorities.
• Confident, professional communication with internal and external stakeholders.
• Hands-on, proactive mindset with initiative.
• Able to build and maintain sustainable relationships with customers and partners.
• Proficient with MS Office tools.

Responsibilities

• Coordinate the complete onboarding process for new customers and carriers within agreed timelines and budgets.
• Create, manage, and monitor project plans with Transport, IT, Warehousing, Finance and Customs.
• Analyze SLAs and operational requirements and propose improvements.
• Manage the full implementation lifecycle, from preparation and testing to go-live.
• Set up and validate carrier accounts and ensure proper onboarding.
• Identify risks and drive mitigation throughout projects.
• Act as the primary contact for customers during onboarding.
• Ensure clear communication between all stakeholders.
• Support handover to operations after implementation.

Skills

Project management

Logistics experience

Organizational skills

Stakeholder communication

Problem-solving

Initiative

Relationship building

Tools

MS Office

Job description

Ready to Join the Backstage Crew?

At Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack & ship to IT and HR.

But we’re not just logistics experts. We’re The Backstage Crew — a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact.

Whether you’re on the warehouse floor or behind a screen, you’ll find:

• Strong connections with colleagues who support and celebrate you.

• Fast growth in a company that’s expanding across Europe, the US, and Asia.

• High energy in a dynamic environment where no two days are the same.

• Guided freedom to take initiative, solve problems your way, and grow your career.

We believe in entrepreneurship, expertise, excellence, and engagement — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind.

So if you’re ready to roll out the red carpet for our clients — and for each other — we’ve got a spot for you.

Behind the scenes is where the real excitement begins. Ready to join us?

Your challenge

As a Transport Implementation Specialist, you are responsible for the end-to-end onboarding process of new customers and carriers from a transport perspective. You ensure a smooth transition into daily operations and deliver an excellent customer experience by successfully coordinating various implementation projects and multidisciplinary teams.

You act as the key link between customers, transport partners, and internal departments, ensuring that every implementation is delivered efficiently, with high quality, and according to plan.

Your responsibilities

• Coordinate the complete onboarding process for new customers and carriers within agreed timelines and budgets.
• Create, manage, and monitor project plans in collaboration with various departments, including Transport, IT, Warehousing, Finance, and Customs.
• Analyze SLAs and operational requirements and propose improvements where needed.
• Manage the full implementation lifecycle, from preparation and testing to documentation and go-live.
• Set up and configure carrier accounts and ensure proper validation.
• Identify and follow up on risks and challenges throughout implementation projects.
• Act as the primary point of contact for customers during the onboarding process.
• Ensure clear and effective communication between all stakeholders.
• Support a smooth handover to operational teams after implementation.

Your profile

• You have experience in project management and are able to successfully deliver projects within agreed deadlines and budgets.
• You have an affinity with or experience in the transport or logistics sector.
• You possess strong organizational skills and can effortlessly manage multiple priorities simultaneously.
• You communicate confidently and professionally with various stakeholders, both internally and externally.
• You work accurately and have strong problem-solving skills.
• You take initiative and have a hands-on mentality.
• You easily build and maintain sustainable relationships with customers and partners.
• You have a good knowledge of MS Office.

What do we offer?

At Bleckmann, our people are at the heart of everything we do. Thanks to their expertise and commitment, we make a difference for our customers every day.

• A challenging role within an international and rapidly evolving organization.
• A dynamic working environment where initiative is valued.
• Collaboration with internal experts, cross-functional teams and external technology partners.
• Opportunities for professional growth, learning and certification.
• A competitive salary package with attractive benefits.
• A competitive salary package.
• €9 meal vouchers per working day.
• Hospitalization insurance.
• The possibility to lease a bicycle.
• Flexible working arrangements, including hybrid working opportunities.
• 20 statutory vacation days supplemented by 10 additional leave days.
• Training and career development opportunities within an international organization.
• A dynamic working environment where initiative is valued.

At Bleckmann, we are guided by our values: We take a parachute and jump (Entrepreneurship), we unpack our knowledge (Expertise), we raise the bar with every box (Excellence), and we spark energy that connects (Engagement).