Customer Operations Manager

Valtera Group Ltd; Antwerpen; Sur place; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Competitive salary and benefits

Senior leadership exposure

Transformational work environment

Résumé du poste

Valtera Group Ltd is seeking a Customer Operations Manager to oversee customer-facing operations during an operational transformation. The role focuses on leading teams, driving efficiency and delivering consistent, high-quality customer experiences across commercial support functions.

The successful candidate will partner with Sales, Operations, Supply Chain and Finance to standardise processes, monitor KPIs and support change initiatives. A transformational leadership approach is essential.

Qualifications

• Experience leading customer service, customer operations, order management or commercial operations teams.
• Strong people leadership capabilities and coaching experience.
• Track record of delivering process improvement and change initiatives.
• Excellent communication and stakeholder management skills.
• ERP experience and data-driven decision-making capability.
• Fluency in Dutch, French and English.

Responsabilités

• Lead and develop customer operations teams and team leaders.
• Drive operational excellence and continuous improvement initiatives.
• Establish and monitor service and performance KPIs.
• Support process standardisation and operational transformation projects.
• Partner with Sales, Operations, Supply Chain and Finance stakeholders.
• Improve customer experience through enhanced processes and communication.
• Drive engagement, development and performance across the wider team.

Connaissances

People leadership

Stakeholder management

Process improvement

Change management

ERP experience

Data-driven decisions

Multilingual: Dutch/French/English

Outils

ERP systems

Description du poste

We are supporting a confidential search for a Customer Operations Manager to join a growing healthcare organisation during a period of operational transformation.

This is a broad leadership role responsible for overseeing customer-facing operations, driving process improvement initiatives and supporting the continued development of a multi-functional team.

The successful candidate will play a key role in creating greater consistency, efficiency and collaboration across customer and commercial support activities.

Key Responsibilities

• Lead and develop customer operations teams and team leaders
• Drive operational excellence and continuous improvement initiatives
• Establish and monitor service and performance KPIs
• Support process standardisation and operational transformation projects
• Partner with Sales, Operations, Supply Chain and Finance stakeholders
• Improve customer experience through enhanced processes and communication
• Drive engagement, development and performance across the wider team

About You

We are looking for someone with:

• Experience leading customer service, customer operations, order management or commercial operations teams
• Strong people leadership capabilities and coaching experience
• A track record of delivering process improvement and change initiatives
• Excellent communication and stakeholder management skills
• ERP experience and data-driven decision-making capability
• Fluency in Dutch, French and English

Preferred Experience

• Healthcare, Medical Device, Pharma or other regulated industries
• Exposure to operational transformation and process harmonisation projects
• Experience managing team leaders and larger operational teams

What's on Offer

• Opportunity to shape and influence a key operational function
• Significant exposure to senior leadership
• Transformational environment with genuine scope for impact
• Competitive salary and benefits package