Customer Experience Business Analyst

JobDev; Brussel Hoofdstad; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

JobDev is seeking a seasoned Business Analyst to translate business needs into functional specifications and align IT and customer experience teams. You will support continuous improvement of operational processes and help deliver innovative IT solutions.

In this role, you will gather requirements, map customer journeys to Use Cases and Business Rules, and produce clear documentation for technical teams. Collaboration with stakeholders is essential to ensure success.

Qualifications

• Several years of experience as a Business Analyst.
• Ability to translate customer journeys into Use Cases and Business Rules.
• Experience producing structured documentation for IT teams.

Responsabilités

• Gather and clarify business needs for standard projects.
• Translate customer journeys into detailed Use Cases and Business Rules.
• Produce structured documentation for IT teams.
• Collaborate with stakeholders for functional alignment.
• Validate test strategies and user acceptance testing.

Connaissances

Stakeholder management

Cross-functional collaboration

Clear communication

Structured mindset

Solution-oriented

Outils

JIRA

Confluence

Description du poste

Several years of experience as a Business Analyst.

Education

Several years of experience as a Business Analyst.

Languages

French

Dutch

Required Skills

JIRA Confluence

Soft Skills

Stakeholder management Cross-functional collaboration Clear communication Structured mindset Solution-oriented

About

The Position

This role involves translating business needs into functional specifications, ensuring alignment with IT and customer experience teams. It supports continuous improvement in operational processes.

The Company

We are a dynamic company focused on delivering innovative IT solutions. Our mission is to enhance customer satisfaction through efficient processes and cutting-edge technology.

Your Responsibilities

• Gather and clarify business needs for standard projects.
• Translate customer journeys into detailed Use Cases and Business Rules.
• Produce structured documentation for IT teams.
• Collaborate with stakeholders for functional alignment.
• Validate test strategies and user acceptance testing.