Customer Experience Business Analyst

Jobdev.be; Brussel; Hybride; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Company car or mobility budget

Homeworking allowance

Performance bonus

Meal vouchers

Résumé du poste

Orange Belgium in Brussels is seeking an experienced Business Analyst to capture and translate business needs into functional specifications. You will work closely with multiple teams to drive transformation and support continuous improvement.

You will translate customer journeys into Use Cases and Business Rules, produce comprehensive documentation for IT, define testable acceptance criteria, and validate testing strategies.

Qualifications

• Experience gathering and translating business needs into functional specs.
• Proven ability to produce detailed use cases and business rules.
• Experience creating IT documentation for development teams.
• Ability to define testable acceptance criteria and validate testing.
• Collaborates with stakeholders to ensure functional alignment.
• Tracks deployment and post-launch performance; identifies risks.

Responsabilités

• Gather and clarify business needs for standard projects.
• Translate customer journeys into detailed Use Cases and Business Rules.
• Produce comprehensive documentation for IT teams.
• Define testable acceptance criteria for solution quality.
• Collaborate with stakeholders for functional alignment.
• Validate test strategies and user acceptance testing.
• Monitor deployment and post-launch performance.
• Identify and escalate project risks to managers.

Connaissances

JIRA

Confluence

Agile

Outils

JIRA

Confluence

Description du poste

Orange Belgium

Brussels

Hybrid Telecom

All Telecom jobs Jobs in Brussels Hybrid jobs

Experience

Several years of experience as a Business Analyst.

Education

Not specified

Languages

English

French

Dutch

Essential

Required Skills

JIRA Confluence Agile

Soft Skills

Stakeholder management Cross-functional collaboration Customer experience mindset Confident communication Structured mindset

About

The Position

In this role, you will ensure business requirements are accurately captured and translated into functional specifications. You will work closely with various teams to drive transformation and support continuous improvement.

The Company

We are a dynamic company focused on delivering innovative IT solutions that enhance customer experiences. Our team is dedicated to driving transformation and continuous improvement.

Your Responsibilities

• Gather and clarify business needs for standard projects.
• Translate customer journeys into detailed Use Cases and Business Rules.
• Produce comprehensive documentation for IT teams.
• Define testable acceptance criteria for solution quality.
• Collaborate with stakeholders for functional alignment.
• Validate test strategies and user acceptance testing.
• Monitor deployment and post-launch performance.
• Identify and escalation project risks to managers.

Why Join Us?

• Highly competitive salary
• Company car or mobility budget
• Homeworking allowance
• Performance bonus
• Meal vouchers

Salary

To discuss

per year