Customer Experience Business Analyst

JobDev; Brussel Hoofdstad; Hybride; EUR 52 000 - 75 000; Plein temps

Résumé du poste

JobDev is seeking an experienced Business Analyst to capture and translate business requirements into functional specifications. You will work with multiple teams to drive transformation and support continuous improvement while ensuring high-quality documentation and traceability.

You will gather stakeholder needs, model processes, and validate solutions against business goals, risk, and acceptance criteria.

Qualifications

• Several years of experience as a Business Analyst.
• Experience with JIRA, Confluence, and Agile methods.
• Strong stakeholder management and documentation skills.

Responsabilités

• Gather and clarify business needs for standard projects.
• Translate customer journeys into detailed Use Cases and Business Rules.
• Produce comprehensive documentation for IT teams.
• Collaborate with stakeholders for functional alignment.
• Validate test strategies and user acceptance testing.
• Monitor deployment and post-launch performance.
• Identify and escalate project risks to managers.

Connaissances

JIRA

Confluence

Agile

Description du poste

Several years of experience as a Business Analyst.

Education

Not specified

Languages

French

Dutch

Required Skills

JIRA Confluence Agile

Soft Skills

Stakeholder management Cross-functional collaboration Customer experience mindset Confident communication Structured mindset

About

The Position

In this role, you will ensure business requirements are accurately captured and translated into functional specifications. You will work closely with various teams to drive transformation and support continuous improvement.

The Company

We are a dynamic company focused on delivering innovative IT solutions that enhance customer experiences. Our team is dedicated to driving transformation and continuous improvement.

Your Responsibilities

• Gather and clarify business needs for standard projects.
• Translate customer journeys into detailed Use Cases and Business Rules.
• Produce comprehensive documentation for IT teams.
• Collaborate with stakeholders for functional alignment.
• Validate test strategies and user acceptance testing.
• Monitor deployment and post-launch performance.
• Identify and escalate project risks to managers.

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