Customer Care Service and maintenance coordinator

J-Tec Material Handling; Kapellen; Sur place; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Continuous learning & development

Dynamic working environment

Résumé du poste

J-Tec Material Handling Belgium seeks a Customer Care Service Coordinator who blends technical expertise with commercial insight to coordinate maintenance services, inspections and contracts for customers across the Benelux. You will lead the daily planning of Customer Care Field Engineers, build long‑term customer relationships and identify opportunities to expand maintenance and aftersales activity.

This role offers career development toward a Maintenance & Service Manager and the chance to

Qualifications

• Bachelor's or Master's degree in a technical field with solid technical understanding of mechanical, electrical and automatisation systems.
• Experience in a service, maintenance or project coordination environment is a strong asset.
• Fluent in Dutch and English, with knowledge of French and/or German considered an asset.

Responsabilités

• Coordinate maintenance services, inspections and retrofit activities from quotation to completion.
• Act as primary contact for customers regarding maintenance activities, technical issues, and warranty cases.
• Plan and deploy Customer Care Field Engineers, ensuring efficient use of resources.
• Develop and negotiate maintenance agreements and service proposals based on customer needs.

Connaissances

Customer care

Communication

English

Dutch

ERP systems

Problem solving

Formation

Bachelor's or Master's in a technical discipline

Outils

ERP systems

Description du poste

As Customer Care Service Coordinator, you play a key role in the further development of

J-Tec's Customer Care activities. You combine technical expertise with commercial insight to coordinate maintenance services, service interventions, inspections and maintenance contracts for our customers across the Benelux.

You act as a trusted sparring partner and contribute to the further growth of our service organisation. You coordinate the daily activities of Customer Care Field Engineers, build long-term customer relationships and identify opportunities to expand our maintenance and aftersales business. Your focus is on delivering excellent customer service while continuously improving the efficiency and added value of our Customer Care activities.

You will work closely with the Business Line Manager Customer Care and play an important role in expanding J-Tec's maintenance business, developing long-term service partnerships with customers and supporting the growth of our aftersales organisation.

Unlike a traditional service coordination role, this position offers the opportunity to actively contribute to the further development of J-Tec's maintenance and service business. You will combine technical problem-solving, customer interaction, commercial responsibility and business development while helping shape the future of Customer Care within J-Tec.

As our maintenance activities continue to grow, this role offers clear opportunities for further career development towards a Maintenance & Service Manager position with people management responsibilities. In addition, you will have the opportunity to contribute to the development of maintenance and service concepts across J-Tec's international organisation.

Key Responsibilities:

Customer Care Operations

• Coordinate Customer Care interventions, preventive maintenance, inspections and retrofit activities from quotation to completion.
• Act as the primary point of contact for customers regarding maintenance activities, technical issues, service requests, warranty cases and complaints.
• Perform a first technical assessment of customer issues and coordinate the appropriate follow-up.
• Ensure clear communication and alignment with customers and internal stakeholders throughout the execution of the work.

Planning & Coordination

• Manage the daily planning and deployment of Customer Care Field Engineers, ensuring an efficient allocation of resources without direct hierarchical responsibility.
• Coordinate maintenance interventions, customer visits and technical training schedules.
• Ensure the availability of the required tools, equipment, materials and workwear for the service team.
• Organise technical training for Customer Care Field Engineers and contribute to their continuous development.

Commercial & Technical Support

• Develop and negotiate maintenance agreements, service proposals and spare parts quotations based on customer requirements and inspection reports.
• Translate customer needs into tailored maintenance and service solutions.
• Proactively identify commercial opportunities within the existing customer portfolio and contribute to the further growth of the Customer Care business.
• Support retrofit projects and other aftersales services in close collaboration with the Sales Engineers.
• Provide technical support to the Customer Care Representatives for aftersales equipment and spare parts.

Project & Order Management

• Coordinate the execution of maintenance and retrofit orders in line with planning, budget, quality and safety requirements.
• Monitor project progress, budgets and forecasts, taking corrective actions where required.
• Coordinate purchasing activities and manage suppliers and subcontractors for maintenance projects.
• Ensure accurate administration of service orders, ERP data, documentation and invoicing.

Quality, Safety & Continuous Improvement

• Ensure compliance with engineering standards, company procedures and HSEQ requirements.
• Perform workplace inspections in accordance with the HSEQ milestone planning.
• Continuously look for opportunities to improve Customer Care processes, maintenance strategies and customer satisfaction.

PROFILE DESCRIPTION

• You hold a Bachelor's or Master's degree in a technical discipline and have a solid technical understanding of mechanical, electrical and automatisation systems. Experience in a service, maintenance or project coordination environment is considered a strong asset.
• You enjoy combining technical expertise with commercial insight. Building long-term customer relationships comes naturally to you, and you know how to translate customer needs into practical, value-adding service solutions. You are able to identify commercial opportunities and actively contribute to the further growth of our Customer Care activities.
• You communicate confidently with customers, suppliers and colleagues from different departments and enjoy working closely with both technical and commercial teams.
• You are well organised and able to set priorities in a dynamic environment. Thanks to your analytical mindset and problem-solving approach, you remain focused under pressure and take initiative when needed. You work accurately, have a strong sense of ownership and enjoy working both independently and as part of a multidisciplinary team.
• You have strong administrative skills and are comfortable working with ERP systems and Microsoft Office applications. You understand the importance of quality, safety and cost awareness in an industrial service environment.
• You are fluent in Dutch and English, both spoken and written. Knowledge of French and/or German is an asset. You hold the required SCC/VCA safety certification or are willing to obtain it in accordance with the company training matrix.

OFFER

At J-Tec, you will join an innovative and internationally growing engineering company where entrepreneurship, ownership and teamwork are at the heart of everything we do.

You will take on a challenging and varied role with a high degree of autonomy, combining technical, commercial and organisational responsibilities. As a key member of our Customer Care team, you will work closely with the Business Line Manager and play an important role in the further development of the Business Line Customer Care.

This position offers a unique opportunity to actively contribute to the growth of J-Tec's Customer Care organisation and help shape the future of our maintenance business. You will have a direct impact on how maintenance and service activities are further developed, both within the Benelux and, potentially, across J-Tec's international organisation.

As our maintenance activities continue to expand, this role offers clear opportunities for further career development towards a Maintenance & Service Manager position, including people management responsibilities and ownership of a growing maintenance and service organisation.

In return, we offer a market-competitive salary package complemented with benefits like meal vouchers, opportunities for continuous learning and development and a dynamic working environment with short communication lines and engaged colleagues.