Customer Care Intern

DPD (Belgium) NV/SA; Brussel Hoofdstad; Hybride; EUR 8 600 - 10 000; Plein temps

Résumé du poste

Cohabs is seeking a Customer Care Intern to enhance member experience, support daily operations, and help improve processes across our properties. You will work on-site with our teams to keep houses running smoothly and to contribute to ongoing service improvements.

The role requires practical, solution-oriented thinking, strong communication in French and English, and a hands-on attitude. Starting January 2027, the internship offers hands-on learning in a dynamic, multi-market environment.

Qualifications

• Currently pursuing higher education in Operations, Business, or a related field.
• Fluent in French and English (spoken and written).
• Strong problem-solving, communication, and organizational skills.
• Able to work autonomously and escalate when needed.
• Willing to learn in office and on the field, and support the team during urgent tasks.
• Curious, proactive, and focused on improving processes.

Responsabilités

• Enhance member experience and proactively address needs.
• Build strong relationships with members through clear, empathetic communication.
• Assist supplier management and help optimize operating costs.
• React quickly to issues and implement practical solutions.
• Scout new suppliers to secure best value for Cohabs.
• Deliver weekly reports on tasks, progress, and projects.
• Conduct regular property checks to maintain Cohabs’ standards.

Connaissances

Problem solving

Autonomy

Team player

Organizational skills

Continuous improvement

Entrepreneurial mindset

Bilingual (French & English)

Hands-on learner

Formation

Higher education in Operations/Business

Description du poste

At Cohabs, we don’t just create places to live; we create communities where people feel at home. We are looking for a Customer Care Intern to help us deliver an outstanding daily experience to our members, keep our houses running smoothly, and support the continuous improvement of our operations.

What you’ll be doing:

• Member Experience: Ensure high levels of member satisfaction by improving the daily experience and addressing their needs proactively.
• Community Builder: Build strong relationships with members through clear, empathetic, and proactive communication.
• Supplier Manager: Manage external service providers, negotiate contract terms, and help optimize operational costs.
• Problem Solver: React quickly to operational issues and implement practical, straightforward solutions.
• Supplier Scout: Research and compare new suppliers across different sectors to secure the best value for Cohabs.
• Reporting Pro: Deliver structured weekly reports covering daily tasks, team progress, and special projects.
• Property Checker: Conduct regular property checks to ensure our houses are well-maintained and meet Cohabs’ quality standards.

What we’re looking for:

• Relevant Background: You are currently pursuing higher education in Operations, Business, or a related field.
• Problem Solver: You have a practical, solution-oriented mindset and can easily improvise when unexpected situations arise.
• Autonomous & Accountable: You work independently and know when to elevate key decisions to your Manager.
• Hands-On Learner: You are eager to learn both in the office and on the field.
• Team Player: You are willing to adapt your priorities and jump in to support the team when urgent operational matters arise.
• Organization Pro: You are highly organized, detail-oriented, and committed to high-quality standards.
• Entrepreneurial Mindset: You are a driven self-starter who takes ownership and is motivated to deliver great results.
• Continuous Improver: You are curious, innovative, and always looking for ways to improve processes.
• Bilingual Superstar: You are fully fluent in French and English, both spoken and written.

Looking for more than just a job? Come create unforgettable experiences with us!

• Starting date: January 2027
• Salary to expect: 850€ / month
• Contract type: Internship

About us

Cohabs was founded in 2016 with one mission: rethinking shared living by creating spaces designed for unforgettable moments.

In 2026, we proudly celebrate 10 years of turning that vision into reality! A decade of growth, community, and countless memories.

From our first home in Brussels, we’ve expanded to New York, Paris, Madrid, Luxembourg, London, Milan, Washington DC, and Marseille.

Looking ahead, our ambition is to reach 12,500 beds across 11 markets and multiple urban living product lines by 2030. Here’s to the next decade of unforgettable moments!