Custom Sneaker Designer & Client Experience Lead

Golden Goose; Brussel; On-site; EUR 23,000 - 36,000; Full time

Job summary

Golden Goose is seeking a passionate Sneaker Maker to build exceptional customer experiences in-store. You will co-create personalized GG products with clients, guiding them through a detailed, brand-centric journey that blends tradition with innovation.

The role emphasizes hands-on drawing with customers, proactive sales support including cross-selling, and ensuring customers are registered on the Golden App for tailored profiling.

Qualifications

• Fluency in French and English required; additional languages a plus.
• Previous sales or customer service experience is preferred.
• Strong problem solving and time management skills are important.
• Artistic drawing/hand-drawing abilities are valued.
• Empathy, communication, and teamwork are essential.
• Flexible to evolving business needs.

Responsibilities

• Co-create personalized Golden Goose products with clients using drawing/illustration techniques.
• Guide clients through a unique co-creation experience, aligning with brand storytelling.
• Support sales through cross-selling and up-selling and assist with pre/post-sale activities.
• Register customers on the Golden App for segmentation and profiling.
• Maintain the co-creation area according to visual merchandising standards.
• Assist store operations including opening/closing, inventory, and GDPR/safety compliance.
• Utilize Golden App, Salesforce, Xstore, and Stealth to enhance processes.

Skills

Fluent French & English

Sales experience

Problem solving

Time management

Artistic skills

Empathy & communication

Team player

Flexibility

Education

High school degree (design field preferable)

Tools

Golden App

Sales Force

Xstore

Stealth

Job description

Golden Goose is seeking a passionate Sneaker Maker to build exceptional customer experiences in-store. You will co-create personalized GG products with clients, guiding them through a detailed, brand-centric journey that blends tradition with innovation.

The role emphasizes hands-on drawing with customers, proactive sales support including cross-selling, and ensuring customers are registered on the Golden App for tailored profiling.