Client Administration Officer

Axis Group - HR Advisor; Etterbeek; Sur place; EUR 35 000 - 45 000; Plein temps

Avantages offerts par ce poste

Permanent contract

Attractive salary package

Pleasant work environment

Résumé du poste

Axis Group is seeking an Office/Event Assistant in Brussels to provide comprehensive administrative support to Client Relationships Managers. This role involves managing calendars, calls, and mail, along with organizing events and maintaining the client database.

The ideal candidate should have a secretarial degree, with at least five years of experience and be proficient in Dutch, French, and English. A permanent contract with an attractive salary package is offered, ensuring a supportive work environment.

Qualifications

• At least five years of progressive secretarial experience, preferably in a professional services firm.
• Ability to prioritize multiple tasks with long- and short-term response requirements.

Responsabilités

• Provide comprehensive administrative support to Client Relationships Managers.
• Manage and screen all calls and mail.
• Coordinate room reservations and logistics for events.

Connaissances

Excellent written and spoken Dutch

Good knowledge of French

Good knowledge of English

Superior administrative skills

Ability to comprehend both context and specifics in problem-solving

Excellent detail orientation and accuracy

Service-oriented and proactive

Independent and structured work style

Formation

Secretarial degree/certificate

Outils

Microsoft Dynamics CRM

Description du poste

Our client, active in the financial sector, is looking for an Office/Event assistant. In this role, you will be responsible for providing comprehensive administrative support to Client Relationships Managers and for successfully servicing clients. The duties and responsibilities are very broad and will also evolve with time!

Administration and secretarial responsibilities

• Managing calendar with an understanding of business priorities to offer alternatives, tradeoffs and consideration of the most efficient use of CRM’s time.
• Managing and screening all calls and mail.
• Developing working relationships with clients, other CRM’s and other members of staff.
• Welcoming visitors.
• Coordinating room reservations and logistics.
• Maintains active communication to ensure adequate service level.
• Organizing and maintaining filing system.
• Handling incoming and outgoing mail as well as e-mails.
• Preparing PowerPoint presentations.
• Managing the client database (CRM Microsoft Dynamics): creation, update, following strictly the internal authorization procedures.

Back office responsibilities

• Bank account openings in coordination with the Compliance Officer.
• Input and Follow up of financial orders and investments (in TreeTop Funds), handling all the administrative duties.
• Preparing dashboards, reports, studies.

Event responsibilities

• Coordinating room reservations and logistics.
• Event support: sending invitations, handling the list of participants, being present during events.
• Managing the client database (CRM Microsoft Dynamics): creation and follow up of events, following strictly the internal authorization procedures.
• Organize and maintain contacts re. catering, maintenance, cleaning lady, …

Qualifications

• Ideally: secretarial degree/certificate, at least five years progressive secretarial experience (partly in a professional services firm preferred).
• Excellent written and spoken Dutch and good knowledge of French and English.
• Superior administrative skills.
• Having an affinity with numbers.
• Superior communication skills, informally within the firm and with clients. Deal well with ambiguity.
• Ability to comprehend both the context and specifics in problem-solving situations.
• Organization and time management capabilities.
• Prioritization of multiples tasks with long- and short-term response requirements.
• Excellent detail orientation and accuracy.
• Ability to contribute and work cohesively in a strong team playing environment.
• Competent and professional bearing towards clients and colleagues.
• Service-oriented and proactive, self-starting attitude.
• Independent and structured work style; Effectiveness in priority setting and coordinating workload, ability to meet deadlines.
• Ability to work under occasional stress.
• Flexibility and responsiveness, maturity, reliability and absolute trustworthiness.
• Dedication and motivation.
• Appropriate treatment of confidential information.

Benefits

• A permanent contract with an attractive salary package.
• The opportunity to work in a very pleasant environment.