City Launch Lead – E-Bike Ops (Brussels) | Free Rides

Cooltra; Brussel Hoofdstad; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Free ride allowance on e-bikes

Flexible working within an operations–

Competitive package

Job summary

Cooltra is seeking a City Manager in Brussels to lead the launch of a large shared e-bike fleet and build a city operation from the ground up. You will lead the local team, ensure partner performance, manage the P&L, and represent Cooltra with the city and regions.

You’ll report to the B2C General Manager and coordinate with central teams. Fluency in English and French is required; Dutch is a plus. A dynamic, international team offers a competitive package and growth opportunities.

Qualifications

• 4+ years in operations or general management, ideally in mobility, logistics or another on-demand business.
• Proven experience leading operational teams on the ground.
• Hands-on experience managing suppliers or outsourced operations against KPIs and SLAs.
• Strong analytical skills: Excel/Sheets and dashboards; you understand a P&L.
• Fluent English and French.

Responsibilities

• Own the city’s results: revenue, contribution margin and costs against budget, plus fleet availability, utilisation and service quality.
• Build and lead the internal core team: hire workshop, fleet maintenance staff and operations supervisors, then coach them and manage their performance.
• Organise fleet maintenance in-house: workshop processes, spare parts, repair turnaround times and fleet health.
• Oversee all operations in the city, in-house and outsourced, ensuring the service runs to the same standard everywhere.
• Manage field partners (battery swaps, on-street collection, rebalancing): set SLAs, check performance and invoices, decide which tasks stay in-house and which go to partners.
• Lead the e-bike launch: deployment plan, operating zones, parking and hubs, warehouse and workshop setup, readiness on launch day.
• Build and maintain relationships with Brussels-Capital Region and public stakeholders, including permits, parking rules and reporting.
• Use data to decide where and when to deploy and operate e-bikes and to adjust pricing with central teams.

Skills

Operations management

Team leadership

Supplier management

Data analysis

P&L awareness

Fluent English

Fluent French

Job description

Cooltra is seeking a City Manager in Brussels to lead the launch of a large shared e-bike fleet and build a city operation from the ground up. You will lead the local team, ensure partner performance, manage the P&L, and represent Cooltra with the city and regions.

You’ll report to the B2C General Manager and coordinate with central teams. Fluency in English and French is required; Dutch is a plus. A dynamic, international team offers a competitive package and growth opportunities.