Change Management Expert

TVH; Waregem; Sur place; EUR 75 000 - 110 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Work from home possibilities

20 days holiday

12 WTR days

TVH Park and green area

Résumé du poste

TVH is seeking a Change Management Expert to lead global, people-centric initiatives, including ERP upgrades and system harmonizations, across regions. You will co-create a human-centered implementation model with the Transformation Team to equip leaders and drive high end-user adoption across 5,000+ colleagues.

You will define ADKAR-based strategies, coach leaders, manage stakeholders, and deploy training and communications to ensure smooth digital transitions and lasting value.

Qualifications

• At least 5 years of end-to-end change management experience across complex, multi-department initiatives.
• Master's degree (or equivalent) with strong ability to grasp complex business concepts.
• Practical experience applying the ADKAR framework; CCMP/Prosci certification is a strong plus.
• Strong stakeholder management, conflict resolution, and adoption-driving skills across all levels of an enterprise.
• Excellent written and verbal communication skills; ability to translate complex concepts clearly.

Responsabilités

• Define and execute end-to-end change management strategy across enterprise-wide digital transformations (TVH Transformation / Innovatis).
• Lead stakeholder engagement across organizational levels to build trust, secure buy-in, and align cross-functional teams.
• Represent Change Management in governance, steering committees, and transformation forums.
• Design and execute internal communications plans, articulate the rationale behind changes, and coordinate training deployment during rollouts.
• Monitor change metrics, analyze resistance, and implement targeted mitigation for long-term sustainability.

Connaissances

Stakeholder management

ADKAR framework

Change management

Training & coaching

Communication

Formation

Master's degree

Description du poste

As a Change Management Expert you'll ensure the success and ROI of simultaneous global technology initiatives —including multi-stream, cross-functional ERP upgrades and system harmonizations across regions/functions—such as ERP upgrades and system harmonizations—by leading people-centric change management. In close alignment with the Transformation Team, this role co-creates a human-centered implementation model that equips leaders to navigate change, addresses the anxiety of digital transitions, and drives tailored engagement across TVH's 5,000+ global colleagues. The ultimate goal is to minimize disruption, mitigate resistance, and actively strive for high end-user adoption and long-term system utilization.

Your Role & Responsibilities

Change strategy & framework execution (ADKAR)

• Define and execute the end-to-end change management strategy across enterprise-wide digital transformations (TVH Transformation / Innovatis)Apply structured change management methodologies, specifically leveraging the ADKAR framework, build custom communication, sponsorship, and resistance management plans.
• Conduct impact, readiness, and feasibility assessments across all affected departments to map out organizational shifts.

Stakeholder management & leadership coaching

• Lead stakeholder engagement across all organizational levels to build trust, secure buy-in, and align cross-functional teams.
• Act as a trusted change expert and strategic advisor to senior leaders and people managers, coaching them to guide their teams effectively through the digital transitions and disruption.
• Represent Change Management in global governance, steering committees, and transformation forums.

Transformation, communication & training deployment

• Design and execute clear internal communication plans, delivering strategic messaging that articulates the "why" behind business and system changes.
• Define training needs, document requirements, and coordinate the delivery of training programs during project rollouts.
• Monitor change metrics and user adoption, perform root-cause analysis on resistance, and implement targeted mitigation plans to ensure long-term sustainability.

Capability building & governance

• Actively contribute to and grow the internal change management community, serving as an ambassador for best practices.
• Manage change-related risks, issues, and dependencies, ensuring full alignment with broader business strategy and milestones.

How to succeed / your profile

• You have at least 5 years of experience and experience in leading end-to-end change management and transformation activities across complex, multi-departmental initiatives.
• You hold a Master's degree (or equivalent through experience) with a strong ability to quickly grasp complex business concepts, operational models, and new technologies.
• You have demonstrated practical experience applying the ADKAR framework (Prosci or CCMP certification is a strong plus).
• You excel at stakeholder management, conflict resolution, and resistance management, with a proven track record of driving adoption across all levels of an enterprise.
• You possess exceptional written and verbal communication skills, with the ability to translate complex transformation concepts into clear, engaging messages.
• You thrive in cross-functional environments, bring a proactive problem-solving attitude to organizational shifts, and adapt easily to evolving project requirements.

What's in it for you

You Will Become Part Of a People-oriented Company Where Your Well-being Really Matters. Flexible Working Hours, Work From Home Possibilities, 20 Days Holiday And 12 WTR Days Within a 40-hour Week. At Our Headquarters You Will Also Discover Our TVH Park, a Green Area Where You Can Move Around And Have The Possibility To Relax, Meet Or Have Lunch. Furthermore, We Also Offer

• An attractive salary package with extra-legal benefits such as company car, group and hospitalization insurance, luncheon vouchers, corporate restaurant, ...
• An exciting position in an international company with a family atmosphere where people are at the center.
• You are part of a dynamic entrepreneurial team that is fast-growing and at the center of the transformation.
• You arrive in an innovative, progressive and technological environment.
• Numerous opportunities for personal development, among other things through permanent guidance and professional (internal/external) training courses.
• Fun afterworks and other optional events (e.g. TVH Kaffee).

About TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.