Center Customer Experience Leader

IWG plc; Zaventem; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

IWG plc is seeking a Customer Services Manager to lead our on-site centre performance, giving you autonomy and the resources to run the centre as your own business. You will be accountable for delivering excellent customer experience, upselling where appropriate, and ensuring smooth day-to-day operations.

You’ll manage a small team, mentor staff, tour prospective customers, and strive to turn every visitor into a brand advocate for IWG. Our global network supports your growth and impact.

Qualifications

• Experience in people leadership and delivering exceptional customer service.
• Ability to upsell and manage customer relationships.

Responsabilités

• Manage all on-site centre operations and performance.
• Lead a small team, drive targets, and resolve issues.
• Give tours to prospective customers and upsell where appropriate.
• Ensure customers receive world-class service and become brand ambassadors.

Description du poste

IWG plc is seeking a Customer Services Manager to lead our on-site centre performance, giving you autonomy and the resources to run the centre as your own business. You will be accountable for delivering excellent customer experience, upselling where appropriate, and ensuring smooth day-to-day operations.

You’ll manage a small team, mentor staff, tour prospective customers, and strive to turn every visitor into a brand advocate for IWG. Our global network supports your growth and impact.