Business Analyst Consultant

Keystone Solutions; Anderlecht; Hybride; EUR 72 000 - 110 000; Plein temps

Résumé du poste

Keystone Solutions seeks a senior Business Analyst to drive from as-is to to-be process flows and optimize data exchange across government services. You will craft user stories, manage stakeholder expectations and coordinate with IT vendors for UAT in a complex justice-digitization program.

You will collaborate with public entities to improve accessibility, trust, and service delivery, and you’ll help establish uniform approaches to recidivism data related to traffic offenses.

Qualifications

• Minimum 5 years of experience in a senior profile.
• Bachelor's degree in a relevant field.
• Experience with PRINCE 2, AGILE and analytical control.
• Experience with multi-party data-flow projects is a plus.
• Government project experience is a plus.
• Good English, fluent in Dutch or French, with ability to understand the other language.

Responsabilités

• Conduct business analyses, including creating as-is and to-be process flows.
• Identify opportunities to improve data quality and process flows.
• Analyze and optimize data exchange between government services.
• Develop clear user stories with acceptance criteria.
• Coordinate with IT vendors during analysis and perform UAT.
• Report risks, bottlenecks, dependencies to the Project Manager.
• Ensure accessible documentation on collaboration tools.
• Support the Public Prosecutor's Office on uniform recidivism approach for traffic offenses.
• Facilitate working groups and meetings with stakeholders.
• Coordinate analysis for central recidivism database for traffic offenses.
• Prepare user manuals for end-users.
• Develop and support training for new or modified functionalities.

Connaissances

Stakeholder management

Process modeling

User stories

Communication (technical & non-technic

Formation

Bachelor's degree in a relevant field

Outils

BPMN

Confluence

Jira

Description du poste

Mission Overview:

Keystone Solutions is seeking a Business Analyst for a consultancy mission at a client site. The client is responsible for coordinating organizational and digital processes within the justice system, focusing on digitalization projects that enhance the execution of penalties and reduce administrative burdens.

Project Objectives:

• Accelerate the processing of fines;
• Reduce the workload of stakeholders in the criminal justice chain through a chain approach;
• Digitize information processing;
• Improve the financial execution of penalties;
• Enhance public service delivery.

As part of the digitalization efforts, the Business Analyst will address the challenge of improving communication to citizens, ensuring accessibility to services, and fostering trust in the justice system.

Key Responsibilities:

• Conduct business analyses, including creating as-is and to-be process flows.
• Identify improvement opportunities regarding data quality and process flows.
• Analyze and optimize data exchange between various government services.
• Develop clear and detailed user stories with corresponding acceptance criteria.
• Follow up with IT vendors during functional analysis and conduct User Acceptance Testing (UAT).
• Report to the Project Manager on risks, bottlenecks, dependencies, or other obstacles.
• Ensure careful and accessible documentation on collaboration tools.
• Support the Public Prosecutor's Office in establishing a uniform approach to recidivism for traffic offenses.
• Facilitate working groups and meetings with various stakeholders.
• Coordinate business analysis regarding the central recidivism database for traffic offenses.
• Prepare clear user manuals for application end-users.
• Develop and support training related to new or modified functionalities.

Required Qualifications and Skills:

• Minimum 5 years of experience in a senior profile.
• Bachelor's degree in a relevant field.
• Experience with project management methodologies (PRINCE 2, AGILE) and analytical control.
• Experience with projects involving multiple data flows from different parties is a plus.
• Experience with government projects is a plus.
• Good understanding of English and fluent in French or Dutch, with the ability to understand the other language well.

Profile Requirements:

• Experience with complex business analysis in a government context is a plus.
• Strong in stakeholder management and communication with both technical and non-technical parties.
• Knowledge of business and functional analysis, process modeling, and user story creation.
• Experience with IT projects and vendor management.
• Meticulous in providing clear documentation and follow-up.
• Affinity with traffic and justice context is an asset.

At Keystone Solutions, we pride ourselves on our consultancy nature, offering dynamic projects that provide turbo-charged learning opportunities and a commitment to your career growth. As a

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment,

Duration: 07/12/2026 - 31/03/2028 16 months (full time)

Skills required:

• BPMN - Level: Confirmed - Most recent: 1 to 3 years ago
• Confluence - Level: Junior - Most recent: 1 to 3 years ago
• Jira - Level: Junior - Most recent: 1 to 3 years ago
• Stakeholder Management - Level: Confirmed - Most recent: 1 to 3 years ago

Language requirements:

Dutch Level Passive knowledge English Level Passive knowledge French Level Passive knowledge