Business Analyst

GCS; Belgium; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Full-time position

Job summary

GCS in Ghent, Belgium is seeking a Business Analyst to drive digital transformation and process improvement across multiple offices. You will analyse current workflows, identify opportunities for improvement, and implement scalable digital solutions that enhance efficiency and user experience for employees and clients.

The role covers the full lifecycle of process optimisation, from analysis and design to implementation and continuous improvement.

Qualifications

• Several years of experience as a Business Analyst or similar role.
• Experience in accountancy, finance or professional services is highly desirable.
• Fluent in Dutch and English; French would be a strong advantage.
• Excellent communication and stakeholder management skills.
• Willingness to travel between offices and work on-site.

Responsibilities

• Analyse current business processes and identify opportunities for improvement.
• Define future-state processes and recommend appropriate digital solutions.
• Drive process simplification, standardisation, automation, and optimisation initiatives.
• Translate business requirements into practical and scalable solutions.
• Develop and support change and implementation strategies.
• Collaborate with key users and operational teams to drive adoption of new processes and technologies.
• Monitor emerging technologies and promote best practices across the organisation.

Skills

Business Analysis

Stakeholder Management

Change Management

Process Improvement

Digital Transformation

Analytical Thinking

Communication

Team Collaboration

User Adoption

Job description

Business Analyst | Digital Transformation & Process Improvement

Location: Ghent, Belgium

Are you passionate about business process improvement, digital transformation, and helping organisations embrace new technologies? We are looking for a Business Analyst to play a key role in driving digital innovation across a growing professional services organisation.

This is an opportunity to work at the intersection of business, technology, and change management, helping teams optimise processes, adopt new digital tools, and create better experiences for both employees and clients.

The Role

As a Business Analyst, you will support the digitalisation of business processes and customer journeys across multiple offices. Working closely with stakeholders, you will analyse existing ways of working, identify opportunities for improvement, and implement solutions that drive efficiency and value.

You will be responsible for the full lifecycle of process optimisation, from analysis and design through to implementation and continuous improvement.

Key Responsibilities

Business Analysis

• Analyse current business processes and identify opportunities for improvement.
• Define future-state processes and recommend appropriate digital solutions.
• Drive process simplification, standardisation, automation, and optimisation initiatives.
• Translate business requirements into practical and scalable solutions.

Change Management

• Develop and support change and implementation strategies for business-critical initiatives.
• Work closely with key users and operational teams to drive successful adoption of new processes and technologies.
• Act as a trusted advisor and partner for continuous improvement initiatives.
• Advise management and business teams on process design and digital transformation strategies.
• Monitor emerging technologies, including AI, machine learning, automation, and digital workplace tools.
• Identify opportunities to leverage new technologies and platform capabilities.
• Facilitate knowledge-sharing sessions and promote best practices across the organisation.

What We're Looking For

• Several years of experience as a Business Analyst, Process Analyst, Digital Transformation Consultant, or in a similar role.
• Experience within the accountancy, finance, or professional services sector is highly desirable.
• Strong understanding of business processes and digital transformation initiatives.
• Experience working with digital platforms and process improvement projects.
• Fluent in Dutch and English. French would be a strong advantage.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• A collaborative, hands-on approach and the ability to influence change across the business.
• Comfortable translating complex concepts into practical solutions for end users.
• Willingness to travel between offices and work closely with stakeholders on-site.

What's On Offer?

• A full-time position within a growing and ambitious organisation.
• The opportunity to shape and influence major digital transformation initiatives.
• Exposure to innovative technologies, including AI and automation.
• A collaborative and forward-thinking working environment.
• Excellent opportunities for professional development and career progression.
• The chance to make a tangible impact on how the business operates and evolves.

If you're passionate about digital transformation, process improvement, and helping businesses embrace the future of work, we'd love to hear from you.