Billing Specialist — Invoicing & Customer Care

Securitas; Anderlecht; On-site; EUR 36,000 - 48,000; Full time

Job summary

Securitas is seeking an Invoicing Officer to manage the invoicing process for services delivered to customers in Belgium. You will ensure accurate and timely billing, maintain customer data in the CRM, process credit notes, and respond to invoicing queries with professionalism.

Working closely with operational teams, planners, managers, technicians, and Credit Control, you will contribute to efficient financial operations and a positive customer experience, while ensuring invoices are generated

Qualifications

• Bachelor's degree in accounting or related field or equivalent.
• Experience in invoicing, administration, finance support, or customer service is an asset.
• Good knowledge of Dutch or French; English is a plus.
• Strong numerical aptitude and attention to detail.

Responsibilities

• Close work orders by validating hours, pricing, and billing information.
• Review customer-specific invoicing requirements and data.
• Verify invoicing data and supporting documentation.
• Add purchase order references when required.
• Review pro-forma invoices and obtain customer validation where applicable.
• Generate and distribute invoices via email or post.
• Ensure invoices are processed accurately and within deadlines.
• Assess the validity of credit note requests and rebilling needs.
• Create credit notes and replacement invoices in the CRM.
• Send related documentation to customers.
• Maintain and update customer records in the CRM; resolve disputes.
• Handle incoming customer calls and follow up until resolution.

Skills

Numerical aptitude

Attention to detail

Organizational skills

Autonomy

Team collaboration

Education

Bachelor's degree in Accounting, Business Administration, Office Management, or equivalent through experience

Tools

CRM systems

Invoicing software

Microsoft Office

Job description

Securitas is seeking an Invoicing Officer to manage the invoicing process for services delivered to customers in Belgium. You will ensure accurate and timely billing, maintain customer data in the CRM, process credit notes, and respond to invoicing queries with professionalism.

Working closely with operational teams, planners, managers, technicians, and Credit Control, you will contribute to efficient financial operations and a positive customer experience, while ensuring invoices are generated