Beauty Consultant-INNO Rue Neuve

LVMH; Brussel; On-site; EUR 32,000 - 48,000; Full time

Job summary

Parfums Christian Dior in Belgium is seeking a passionate Beauty Consultant to deliver exceptional client experiences while meeting sales targets and promoting Dior’s luxury brand.

You will work with Retail teams, Counter Managers, Training, Marketing and Retail Partners to ensure Dior standards of service are met, and you will use CRM tools to manage client data and drive loyalty.

Previous retail or beauty experience is a plus; fluency in Dutch/French and good English are required.

Qualifications

• Experience in retail, beauty or customer service is a plus.
• Passion for beauty, luxury, and client experience.
• Fluent in Dutch/French, with good knowledge of English.

Responsibilities

• Deliver exceptional client experience while achieving sales targets and promoting Dior’s brand image.
• Day-to-Day Missions: Sell Dior products in-store and remotely, act as a personal shopper, apply the Dior selling ceremony, engage clients, understand needs, demonstrate products, cross-sell, communicate brand values, achieve monthly KPIs.
• Client Experience & Management: Build long-term relationships, recruit new clients, update client data in CRM systems, execute clienteling actions using Dior tools, drive loyalty.
• Counter Operations: Ensure merchandising guidelines, monitor stock, maintain counter cleanliness and visuals, perform operational tasks, build relationships with retail partners, adhere to policies and grooming standards.

Skills

Strong sales & customer service

CRM & digital tools

Beauty & makeup expertise

Product knowledge & storytelling

Tools

CRM tools

Job description

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

Craft together with joy

Lead with audacity

Cultivate Triumphant inclusivity

Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact:

Within the Retail team, the Beauty Consultant is responsible for delivering exceptional client experience while achieving sales targets and promoting Dior’s brand image.

This role is crucial in building strong client relationships, driving sell-out performance, and ensuring Dior’s standards of luxury service are consistently met.

The holder of this position will work closely with various functional partners, including Retail teams, Counter Managers, Training, Marketing, and Retail Partners.

Job responsibilities

Job responsibilities

Day-to-Day Missions

Selling Dior (50%)

• Execute in-store and remote sales activations, acting as a personal shopper
• Apply the Dior D.I.O.R. selling ceremony throughout the entire client journey
• Initiate contact with clients, welcome them, and proactively engage (traffic stopping)
• Identify and understand client needs to recommend tailored solutions
• Demonstrate products and deliver services with excellence
• Propose complementary products and develop cross-selling
• Communicate passionately about the brand and product universe
• Achieve sales targets and contribute to monthly KPIs

Client Experience & Management (25%)

• Build long-term relationships with clients in-store and remotely
• Recruit new clients through authentic and personalized interactions
• Capture and update client data in CRM systems
• Execute clienteling actions using Dior tools (Dior Connect, iPOS)
• Drive loyalty and repeat business

Counter Operations (25%)

• Ensure merchandising guidelines are applied at all times
• Monitor stock levels and report shortages
• Maintain cleanliness and visual excellence of the counter
• Execute operational and administrative tasks
• Build strong relationships with retail partners
• Respect company policies, grooming standards, and procedures

Profile

Profile

• Previous experience in retail, beauty, or customer service is a plus
• Passion for beauty, luxury, and client experience

Soft skills that align with our values:

• Creative & innovative
• Initiative
• Resourceful
• Resilience

Lead with Audacity:

• Proactive and results-driven
• Confident and persuasive
• Critical thinking

Craft Together with Joy:

Cultivate Triumphant Inclusivity:

• Empathy
• Integrity
• Open-mindedness

Excel for Ultimate Luxury:

• High service standards
• Strong work ethic

Commit & Act to Re-enchant the World:

• Problem-solving

Hard Skills:

• Strong sales and customer service skills
• Basic CRM and digital tools knowledge
• Beauty and make-up expertise
• Product knowledge and storytelling

Fluent in Dutch/French, with good knowledge of English

Additional information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

1) Soft and Hard Skills you will develop in this role

• Luxury sales and client experience expertise
• Clienteling and relationship management
• Product knowledge and beauty expertise

2) Potential Career Path From this role

• Senior Beauty Consultant
• Counter Manager
• Retail Trainer

Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies’ style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, 1947. The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to "leave a trail of desire in a woman’s wake". This timeless perfume was the first fragrance created by a visionary brand which invented the concept of global beauty with its Rouge Dior and subsequent cosmetic lines.

The current-day trustees of this legendary expertise – Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup – are the heirs to Christian Dior’s perfectionism. The worldwide renown of the House’s creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.