Application Support Agent - Junior

Netcompany; Brussel; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working model

Meal allowance

Hospitalization plan

Mobility budget or commuting allowance

Well-being activities

Job summary

Netcompany Belgium is seeking a Junior Application Support Agent to handle user requests, incidents, and inquiries with a focus on timely, effective resolution. You will troubleshoot issues, log activities, and maintain clear communication with end-users while collaborating with the development team to align needs with system improvements.

The role requires at least 2 years in application support, a background in veterinary science, and strong English communication in a multicultural

Qualifications

• Higher education or equivalent overall experience.
• At least 2 years of successful experience in application support.
• Background in veterinary science, veterinary medicine, or related veterinary field is required.
• Strong analytical skills and the ability to quickly understand processes.
• Hands on experience working with a ticketing system.
• Excellent communication skills in English with a focus on ensuring customer satisfaction.
• Ability to work effectively in an international and multicultural environment.
• ITIL Foundation Certification is an advantage.
• Experience with European Institutions is a significant plus.

Responsibilities

• Receive, log, and manage user requests, incidents, and inquiries via email, phone, or in person.
• Provide technical support by troubleshooting issues, performing root-cause analysis, and identifying solutions.
• Keep end-users informed about status and progress of requests.
• Participate in meetings with internal stakeholders to understand needs for evaluation.
• Deliver training sessions and guidance to staff on tools, systems, and procedures.
• Collaborate with development team to align user needs with system improvements.
• Create and enhance documentation, manuals, and knowledge-sharing materials.

Skills

Analytical skills

Customer-focused communication

English proficiency

Multicultural collaboration

Experience with ticketing

Education

Higher education or equivalent

Tools

Ticketing system

ITIL (foundation)

Job description

Are you ready to shape the future technological landscape in Europe?

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

Are you ready for a sneak-peek in the day of an Application Support Agent Junior in Netcompany?

As An Application Support Agent Junior You Will

• Receive, log, and manage user requests, incidents, and inquiries via email, phone, or in person.
• Provide technical support by troubleshooting issues, performing root-cause analysis, and identifying appropriate solutions or actions.
• Ensure end-users are regularly informed about the status and progress of their requests.
• Participate in meetings with internal stakeholders to understand and define their needs for the evaluation process.
• Deliver training sessions and provide guidance to staff on relevant tools, systems, and procedures.
• Collaborate closely with the development team to align user needs with system improvements.
• Contribute to the creation and enhancement of documentation, manuals, and knowledge-sharing materials.

Qualifications

What would make you a fit for the role:

• Higher education or equivalent overall experience.
• At least 2 years of successful experience in application support.
• A background in veterinary science, veterinary medicine, or a related veterinary field is required.
• Strong analytical skills and the ability to quickly understand processes.
• Hands on experience working with a ticketing system.
• Excellent communication skills in English with a focus on ensuring customer satisfaction.
• Ability to work effectively in an international and multicultural environment.
• ITIL Foundation Certification is an advantage.
• Experience with European Institutions is a significant plus.

Additional Information

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment.
• Competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal allowance
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/