API-Focused Customer Support Specialist

Apideck co; Antwerpen; Sur place; EUR 30 000 - 48 000; Plein temps

Résumé du poste

Apideck is seeking a dedicated Customer Support team member to join our Product department. You will be the first point of contact for customers, helping them troubleshoot API use and navigate integrations. Responding via email, Slack, chat and phone, you will resolve issues or escalate as needed.

You will gather customer feedback to improve APIs and documentation and work closely with the technical team. This role requires strong English communication, a customer-centric mindset, and the

Qualifications

• 3+ years in customer support, preferably SaaS or API-focused
• Experience with integrations and APIs
• Strong written and verbal English communication
• Familiarity with help desk software and support tools
• Good understanding of APIs and software integration concepts
• Customer-centric mindset and problem-solving abilities
• Eagerness to learn in a fast-paced environment

Responsabilités

• Serve as the first point of contact for customer support inquiries.
• Assist customers in navigating and utilizing APIs and integration solutions.
• Identify, analyze, and resolve technical issues, escalating complex problems as necessary.
• Collaborate with the technical team to enhance customer experience and product functionality.
• Document and track customer interactions and feedback.
• Contribute to the development of support resources and technical documentation such as FAQs and knowledge base articles.
• Continuously learn about new technologies and updates related to our services.

Connaissances

Customer support

API knowledge

English proficiency

Communication skills

Problem solving

Outils

Intercom

Slack

Description du poste

Apideck is seeking a dedicated Customer Support team member to join our Product department. You will be the first point of contact for customers, helping them troubleshoot API use and navigate integrations. Responding via email, Slack, chat and phone, you will resolve issues or escalate as needed.

You will gather customer feedback to improve APIs and documentation and work closely with the technical team. This role requires strong English communication, a customer-centric mindset, and the