AISB - 1073 - System Administrator Level 1

Abakus IT-Solutions; Eupen; Remote; EUR 32,000 - 42,000; Full time

Job summary

Abakus IT-Solutions in Eupen is seeking a junior to medior IT support specialist to strengthen system administration skills on-site. You will handle incident tickets, manage AD and Microsoft 365, and maintain Windows workstations.

Responsibilities include onboarding and offboarding hardware, performing basic backups and security updates, and documenting procedures. Fluent French/German is required, English is a plus; 100% on-site work.

Qualifications

• Bachelor’s degree in IT or an equivalent technical field.
• Junior or medior profile: prior experience in IT support or system administration is an asset.
• Solid knowledge of Windows environments and Microsoft 365 administration.

Responsibilities

• Handle first-level requests and incidents (tickets, phone, on site).
• Administer Active Directory users and groups.

Skills

Windows environments

Microsoft 365

Active Directory

Hardware diagnostics

IT support

Documentation

Networking basics

Autonomy

Team spirit

Education

Bachelor’s degree in IT

Tools

Intune

Entra ID

Remote management tool

Ticketing tool

Job description

Context

The role sits within an IT team responsible for the day-to-day operation of workstations, servers and Microsoft services for a base of business users. The position is based in Eynatten and suits a junior or medior profile looking to strengthen their system administration skills.

Key responsibilities

• Handle first-level requests and incidents (tickets, phone, on site), resolving them or escalating to the next level.
• Administer accounts and groups in Active Directory: creation, changes, deactivation, password resets, access rights.
• Manage Microsoft 365 users and licences: Exchange Online mailboxes, Teams, OneDrive, SharePoint.
• Install, configure and maintain Windows workstations: deployment, updates, business applications, printers.
• Diagnose and fix hardware issues: desktops, laptops, peripherals, component replacement, coordination with suppliers for warranty cases.
• Prepare and set up equipment for new joiners (onboarding) and process returned equipment (offboarding).
• Carry out basic infrastructure checks: backups, disk space, service status.
• Document interventions, procedures and configurations in the designated tools.
• Apply security best practices day to day: access management, updates, user awareness.

Profile

Education and experience

• Bachelor’s degree in IT or an equivalent technical field.
• Junior or medior profile: prior experience in IT support or system administration is an asset.

Required technical skills

• Solid knowledge of Windows environments (workstation and basic Windows Server).
• Knowledge of Microsoft 365 and its basic administration.
• Hands-on experience with Active Directory (users, groups, basic GPOs).
• Confidence in hardware diagnostics and troubleshooting.

Nice to have

• Networking basics: TCP/IP, DNS, DHCP, Wi-Fi.
• Basic knowledge of Intune, Entra ID or a remote management tool.
• Experience with a ticketing tool.
• Service mindset and the ability to explain technical solutions in simple terms.
• Methodical and rigorous follow-up and documentation of interventions.
• Autonomy in the field and ability to prioritise requests.
• Team spirit and willingness to learn.

Languages

• French and German: fluent, spoken and written, required.
• Technical English: an asset.

Location and conditions

• Place of work: Eynatten (Belgium) - 100% on site