AI Product Analyst

Ersilia; Oost-Vlaanderen; On-site; EUR 40,000 - 56,000; Full time

Benefits offered by this job

AI-first startup environment

Cross-functional exposure from day one

Clear career progression to Product/PM

Collaborative team and ownership

Job summary

Ersilia is seeking an AI Product Analyst in Belgium to transform customer conversations and product data into actionable insights. You will collaborate with Product, Engineering and Customer Success to identify patterns, improve AI workflows, and shape the future of our product.

This role is ideal for someone early in their career aiming to grow in AI, SaaS, and product. You will analyze conversations and usage data, extract trends, and translate findings into recommendations that impact product

Qualifications

• 0-3 years of experience (recent graduates are welcome).
• Strong analytical and problem-solving skills.
• Interest in AI, technology and SaaS products.
• Technical affinity and eagerness to learn new tools.
• Comfortable working with data and communicating insights.
• Fluent in English and eligible to work in the EU

Responsibilities

• Analyse customer conversations, support data and product usage.
• Identify trends and translate them into recommendations for Product, Engineering and Customer Success.
• Help improve our internal AI tools and automation.
• Work with AI agents to continuously improve their performance and accuracy.
• Build scalable processes that help Donna grow efficiently.
• Stay curious, connect the dots and always look for smarter ways of working.

Skills

Analytical skills

Problem solving

Interest in AI

Technical affinity

Data communication

English fluency

Education

Degree in Business, Engineering, Computer Science, Information Systems or related field

Tools

ChatGPT

Claude

Gemini

Zendesk

Intercom

Job description

About the role

We're looking for an AI Product Analyst to help us improve Donna by turning customer conversations and product data into actionable insights.

You'll work closely with Product, Engineering and Customer Success, identifying recurring patterns, improving our AI workflows, and helping shape the future of our product. Rather than responding to support tickets, you'll focus on understanding why users struggle and how we can solve those problems at scale.

This is an excellent opportunity for someone early in their career who wants to grow in AI, SaaS and Product.

What you'll do

• Analyse customer conversations, support data and product usage.
• Identify trends and translate them into recommendations for Product, Engineering and Customer Success.
• Help improve our internal AI tools and automation.
• Work with AI agents to continuously improve their performance and accuracy.
• Build scalable processes that help Donna grow efficiently.
• Stay curious, connect the dots and always look for smarter ways of working.

What we're looking for

• 0-3 years of experience (recent graduates are welcome).
• Strong analytical and problem-solving skills.
• Interest in AI, technology and SaaS products.
• Technical affinity and eagerness to learn new tools.
• Comfortable working with data and communicating insights.
• Fluent in English and elegible to work in the EU

Nice to have

• Degree in Business, Engineering, Computer Science, Information Systems or a related field.
• Experience with AI tools (ChatGPT, Claude, Gemini, etc.).
• Exposure to Zendesk, Intercom or similar platforms.

What we offer

• A chance to work at the heart of an AI-first startup.
• Exposure to Product, Engineering and Customer Success from day one.
• Clear career progression into roles such as Solution Engineer, Product Analyst or Product Manager.
• A collaborative team, lots of ownership, and the opportunity to make a real impact.