AI Implementation Consultant

Syndicate; Belgique; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Macbook

Healthcare benefits plan

Collective membership (Wintercircus)

ESOP

Group Insurance (Warren)

Meal vouchers

Annual company retreat

Free office snacks

Team drinks and events

Job summary

Syndicate, in collaboration with Donna, seeks an AI Implementation Consultant to translate customer workflows into Donna configurations. You will design prompts, map sales processes, and collaborate with Sales, Product, and Customer Success to deliver scalable solutions.

You will work with international clients, drafting demos and proofs of concepts while ensuring seamless integration with CRM systems. This role blends technical execution with strong customer-facing skills.

Qualifications

• Excellent communication and problem-solving with a customer-first mindset.
• Comfortable with JSON-based schemas and AI behavior logic.
• Strong understanding of CRM workflows and how sales teams operate.
• Familiar with SQL and structured data querying.

Responsibilities

• Scaling Donna’s Impact: define scalable configuration and best practices for a growing customer base.
• Understanding Customer Workflows: work with prospects to map sales processes and CRM setups.
• Translating Workflows into Donna's Configuration: collaborate with engineering to build JSON-based configurations.
• Demonstrating Donna's Value: tailor demos, build proofs of concepts, and show Donna’s integration with tools.
• Collaborating Across Teams: partner with Sales pre-sales and Customer Success post-sale.
• International Clients: work for international clients with relocation to NYC as an opportunity.

Skills

Communication

Problem-solving

Customer-first

JSON schemas

AI prompts

CRM workflows

SQL

Tools

CRM platforms

JSON tooling

Job description

Job description

As an AI Implementation Consultant at Donna, you’ll work directly with prospects and customers to deeply understand their sales processes, CRM setup, and team dynamics. You’ll play a key role across both pre-and post-sales conversations—translating real-world workflows into a tailored Donna configuration that supports their goals, scales with their business, and fits seamlessly into their existing tech stack.

This is a hybrid role combining technical implementation with customer collaboration. You’ll design conversation flows, write effective AI prompts, and use JSON, SQL, and CRM knowledge to configure Donna’s behavior. At the same time, you’ll work closely with customers to understand their processes and translate them into scalable, reliable configurations.

You’ll partner with Sales, Product, and Customer Success to bridge the gap between real-world needs and product capabilities—making this a great role for someone who’s both technically sharp and deeply customer-focused.

What you’ll be doing

• Scaling Donna’s Impact: Help define and document scalable configuration, best practices, and repeatable solutions that support Donna’s rapid growth and ensure consistent excellence across our customer base.

• Understanding Customer Workflows: Work directly with prospects and customers to deeply understand their sales processes and existing CRM setup. Gather insights into how they operate, what their goals are, and where Donna can best support them.

• Translating Workflows into Donna's Configuration: Collaborate with the engineering team to translate customer workflows into Donna’s configuration. Use JSON-based schemas and prompting logic to build scalable, goal-aligned automation.

• Demonstrating Donna's Value: Use your technical and product knowledge to tailor demonstrations, build proof of concepts, and lead customers through how Donna integrates with their existing tools to unlock efficiency and insight.

• Collaborating Across Teams: Partner closely with our Sales team during the pre-sales phase to craft compelling solutions. Post-sale, work with Customer Success to ensure seamless onboarding and long-term customer satisfaction.

• International Clients: Work for international clients, with an opportunity to relocate to US (NYC).

Job requirements

• Strong communication and problem-solving skills with a genuine customer-first mindset

• Comfortable working with JSON-based schemas and AI behavior logic

• Solid understanding of CRM workflows and how sales teams operate

• Familiarity with SQL and structured data (e.g., working with filters, conditions, or queries)

• Three years of experience in similar configuration roles at a tech company

• Comfortable navigating ambiguity in a fast-paced, early-stage environment

• Highly organized, detail-oriented, and excited to create scalable solutions

• Self-starter who thrives when given ownership and responsibility

What you can expect

• Impact: Be part of an early-stage rocket ship startup where your contributions directly shape the company’s success. We’re moving fast, with crazy clients already signing up, so every line of code and every idea you bring has immediate impact.

• Growth: Join a rocket ship at the scale-up stage: learn from seasoned entrepreneurs and grow your career as we expand globally. The speed at which we’re onboarding clients means you’ll learn more in months than most do in years.

• Culture: Join a collaborative and supportive team that values innovation, creativity, and fun.

• Ecosystem: As a part of the Donna team, you’ll become a part of the Ghent tech ecosystem, and a member of the StarApps and Wintercircus ecosystem.

Next to the above very awesome perks, we offer a competitive salary with the following benefits:

• Macbook

• Healthcare benefits plan

• A membership to the Collective (Wintercircus)

• Employee Stock Option Plan (ESOP)

• Group Insurance (Warren)

• Meal vouchers

• Annual company retreat

• Free office snacks

• Team drinks and events (like teambuildings, dev days, our off-site hackathons)