AI-Native Customer Support Representative

Jobtailor; Antwerpen; Sur place; EUR 35 000 - 48 000; Plein temps

Résumé du poste

Jobtailor is seeking a customer support professional in Antwerp, Belgium to deliver world-class assistance via Zendesk and help customers get the most from our platform.

You will investigate customer-reported issues with technical problem solving, automate repetitive work, and stay updated on Oper's products to better support users. English fluency is required, additional languages are a plus.

Qualifications

• 2–4 years in a customer-facing support role, ideally in a SaaS/fintech/B2B software context.
• Solid understanding of how software works and debugging customer-reported problems.
• Love for problem solving and structuring solutions.
• Excellent communication and relationship-building skills.
• Fluency in English; additional languages are a plus.
• Independent, proactive, and solution-oriented with an agile mindset.

Responsabilités

• Provide world-class support via Zendesk, replying to customer questions and guiding them to maximize the platform.
• Understand customer context and assist with questions and problems they face.
• Investigate bugs and defects reported by customers using technical problem-solving skills.
• Automate repetitive support tasks to reduce manual work.
• Continuously learn about Oper's products and updates to better support users.

Connaissances

Customer support

SaaS experience

Technical aptitude

Debugging

Communication

English fluency

Additional languages

Problem solving

Agile mindset

Outils

Zendesk

Description du poste

Responsibilities

• Provide world‑class support via Zendesk, replying to customer questions, and explaining how to get the most out of the platform
• Make an impact by understanding the context in which each customer operates and supporting them with the questions and problems they face
• Investigate bugs and defects reported by customers using technical problem‑solving skills
• Automate as much as possible: treat manual, repetitive support work as a problem to engineer away
• Continuously learn about Oper's products, newest features, and updates, and use that knowledge to support our users

Requirements

• 2–4 years in a customer‑facing support role, ideally in a SaaS, fintech, or B2B software context
• Technical aptitude: a solid understanding of how software works, comfortable debugging customer‑reported problems
• Analytical mind: a love for problem structuring and solution crafting using your analytical skillset
• Stellar communication: excellent communication and relationship‑building skills
• Fluency in English; additional languages (e.g. Dutch, French, or German) are a plus
• Solution‑oriented: you work independently and proactively bring solutions
• Agile attitude: an action‑oriented mindset and a knack for getting things done