AI Content Designer: Conversational UX for Public Sector

Aubay Belgium; Brussel; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Aubay Belgium is seeking a Content Designer to develop AI-driven conversational experiences for public-sector clients. The role focuses on designing dialogues, defining tone of voice, and shaping content strategy across chatbots and assistants.

You will collaborate with AI, development, and business teams to deliver accessible, high-quality conversations. Applicants should have a Bachelor’s degree or equivalent, with proven chatbot/UX/AI content design experience, and strong English

Qualifications

• Bachelor's degree or equivalent professional experience.
• Proven experience in chatbot, AI, UX, and Content Design projects.
• Good knowledge of conversational AI, NLP, and Prompt Engineering.
• Understanding of UX principles, WCAG accessibility standards, information architecture, and content strategy.
• Experience with Botpress, Voiceflow, Rasa, and Agile/Scrum methodologies.
• Strong communication (English with Dutch and/or French), analytical, and writing skills.

Responsabilités

• Design dialogues, content, and conversational journeys for chatbots and AI assistants.
• Define tone of voice, content strategy, and UX guidelines.
• Collaborate with AI, development, architecture, and business teams to deliver high-quality conversational experiences using Botpress, Voiceflow, and Rasa.
• Analyse user feedback and continuously improve conversational journeys based on insights.
• Produce documentation, recommendations, and reports to support the design and governance of AI solutions.
• Participate in testing activities, governance processes, and Agile ceremonies while promoting Agile best practices.

Connaissances

Content design

UX principles

NLP familiarity

Chatbot design

Agile/Scrum

Formation

Bachelor's degree

Outils

Botpress

Voiceflow

Rasa

Description du poste

Aubay Belgium is seeking a Content Designer to develop AI-driven conversational experiences for public-sector clients. The role focuses on designing dialogues, defining tone of voice, and shaping content strategy across chatbots and assistants.

You will collaborate with AI, development, and business teams to deliver accessible, high-quality conversations. Applicants should have a Bachelor’s degree or equivalent, with proven chatbot/UX/AI content design experience, and strong English