UX Conversational Designer: Craft AI-powered Conversations

AMA European Consulting; Brussel Hoofdstad; Sur place; EUR 50 000 - 75 000; Plein temps

Résumé du poste

AMA European Consulting in Brussels is seeking a UX Conversational Designer to join a multidisciplinary squad building conversational chatbot experiences for B2B customers. You will work with content and UX designers, NLP specialists, Product Owners, AI/ML teams, and business stakeholders.

You will collaborate to design natural, multi-turn dialogues across channels, define tone-of-voice, run user research and usability tests, and monitor KPIs to drive continuous improvement of digital

Qualifications

• At least 3 years of experience designing conversational interfaces, chatbots, or AI-driven experiences.
• Strong conversational design and copywriting expertise.
• Excellent sensitivity to language, tone of voice, and emotional context.
• Ability to design conversations from both UX and content perspectives.

Responsabilités

• Design natural, intuitive, and multi-turn conversations across chatbot, multimodal, and hybrid channels.
• Create, optimize, and maintain conversational flows, dialogue patterns, and conversation design systems.
• Develop personas and tone-of-voice guidelines for AI-powered assistants.
• Translate technical logic and business requirements into clear and user-friendly conversational experiences.
• Conduct user research, usability testing, and iterative optimization.
• Improve conversational clarity, empathy, inclusiveness, and efficiency.
• Collaborate with AI/ML and NLP specialists to enhance natural language understanding.
• Work with Business and UX Service Designers to integrate conversational touchpoints into broader customer journeys.
• Define and monitor KPIs and analytics to measure conversation performance.
• Coach and support product and design teams on conversational design best practices.

Connaissances

Conversational design

Chatbot UX

Copywriting

Language tone

User research

KPIs analytics

AI/NLP awareness

Multimodal channels

Team collaboration

Prototype tools

Outils

Voiceflow

Botpress

Dialogflow

FigJam

Miro

Mural

Description du poste

AMA European Consulting in Brussels is seeking a UX Conversational Designer to join a multidisciplinary squad building conversational chatbot experiences for B2B customers. You will work with content and UX designers, NLP specialists, Product Owners, AI/ML teams, and business stakeholders.

You will collaborate to design natural, multi-turn dialogues across channels, define tone-of-voice, run user research and usability tests, and monitor KPIs to drive continuous improvement of digital