Account Manager (German-speaking)

Merchery; Brussel; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Merchery is growing, and we’re focused on building more than just a business: a healthy, collaborative, and down-to-earth work environment where people feel valued.

This role comes with real responsibility and the opportunity to have a meaningful impact on your clients, your market, and the company’s growth over the next years.

Qualifications

• Native German is required.
• Fluent English is required (company language).
• 2–4 years in a client-facing B2B role (Account Management, Customer Success, Sales).
• Strong ownership mindset with ability to work autonomously.
• Team player with a collaborative mindset.

Responsabilités

• Own retention and expansion for a portfolio of existing clients in the DACH markets.
• Grow the portfolio through local activations, referrals, and market initiatives.
• Collaborate daily with Sales Executives, Support/Care, and Ops/ Fulfilment.
• Maintain accurate portfolio data and document client context in CRM.

Connaissances

Native German

Fluent English

Account management

Autonomous ownership

Team player

Outils

HubSpot CRM

Description du poste

You will own the relationship, retention, and growth of a portfolio of existing clients across Germanic-speaking countries (DACH-focused). Your role is to make sure accounts stay healthy, satisfied, and expanding; by combining relationship excellence with a hands-on, entrepreneurial approach to local growth. You’ll also stay close to your market: listening to customer and industry trends, spotting what’s changing, and translating those insights into clear feedback for internal teams (Product, Operations, Marketing, Sales).

This is a high-impact, high-autonomy role. You will report directly to the Head of Sales and have a major influence on Merchery’s success in your markets.

How you’ll work (team setup): you’ll collaborate daily with Sales Executives (new business / deal execution), Support/Care, and internal Ops/Fulfilment teams to ensure excellent delivery, retention, and account growth.

About Merchery

Merchery was born from a simple observation: corporate gifts and promotional products are, most of the time, low quality, opaque, and wasteful - filled with items people throw away after two weeks. Our vision is to offer beautiful, useful, and carefully sourced products that people actually want - and to make merch a strategic lever for modern companies (culture, onboarding, events, brand, community). Merchery is a company launched in April 2020. We are now building the foundations for our next phase of international growth; scaling internationally while strengthening processes, tooling, and execution.

The role

We’re looking for a hands-on Account Manager with an entrepreneurial mindset; someone who brings ideas, builds solutions, and drives outcomes with a strong sense of ownership.

This is not a role for someone who wants to “execute tasks”.

You will:

• manage a portfolio of existing clients with a strong focus on retention + expansion,
• and grow that portfolio through local activations, referrals, and market-specific initiatives.

This role is a great fit for someone with 2-4 years of experience (ideally a strong 2nd role) who wants to step up, own a market, and build long-term client growth.

What you’ll own

What success looks like (KPIs)

While targets can evolve with the portfolio and market, success in this role is typically measured through:

• Retention & reactivation: reorder rate, retained revenue, churn risk prevention
• Expansion: growth within existing accounts (new teams, new use cases, recurring programs)
• Portfolio growth: new accounts added via referrals, activations, and local initiatives
• Own the health, satisfaction, and retention of your client portfolio.
• Build trusted relationships with key stakeholders (champions, decision makers, operators).
• Anticipate risks early (churn signals, low engagement, operational friction) and act before they evolve.
• Identify and convert expansion opportunities: new use cases, new teams, new regions, recurring programs.

2) Local growth (Germanic-speaking countries)

Grow your portfolio through:

• referrals / introductions
• local activations
• reactivation plays for dormant clients
• Turn local insights into concrete actions and measurable growth.

3) Autonomy & ownership

• Operate with a high level of independence: you own outcomes, not just relationships.
• Bring structure and clarity: account plans, priorities, next steps, internal alignment.
• Move fast, test ideas, iterate, and get things done despite imperfect information.
• Work closely with Sales, Support, Production, Product, and Marketing to ensure a seamless client experience.
• Act as the single point of reference for the account: keep communication aligned, documented, and consistent.

What we’re looking for

Must-have

• Native German
• Fluent English (company language)
• 2-4 years of experience in a client-facing B2B role (Account Management, Customer Success, Sales with strong post-sale ownership, etc.)
• Strong ownership mindset and ability to work autonomously
• Team player with a collaborative mindset

The soft skills that make the difference

Tools & ways of working

• You’re comfortable working with a CRM (we use HubSpot) and you keep your portfolio data clean and actionable.
• You document key client context and next steps to ensure smooth handovers and internal coordination.
• You can turn qualitative client feedback into structured insights and share them clearly with internal teams.
• Proactive, resourceful, and solutions-oriented ("can-do attitude")
• Hands-on operator: you take responsibility and push things forward
• Strong communicator (internally and with senior client stakeholders)
• Entrepreneurial mindset: you bring ideas, you build, you improve
• Structured and pragmatic: you prioritize what matters and execute with pace

Location & travel

• Based in Brussels (Ixelles)
• Spontaneous travel to Germany (and the broader Germanic-speaking markets) as needed - typically a few days per month, depending on client needs and local initiatives.

Working with us

Merchery is growing, and we’re focused on building more than just a business: we want to create a healthy, collaborative, and down-to-earth work environment where people feel valued.

This role comes with real responsibility and the opportunity to have a meaningful impact on your clients, your market, and the company’s growth over the next years.

Our recruitment process

• Initial screening interview with our HR, Annabelle
• Second interview with the Head of Sales, Yoann (motivation + mindset + fit)
• Practical case: retention + growth plan for a DACH portfolio
• Deep dive interview : Meeting the team

Onboarding

Onboarding is designed to make you autonomous fast.

Expect ~2 months of 360 immersion across the Sales org (Support+ Care + Sales Execs + Account Management) and close collaboration with Fulfilment / Ops to fully understand how we deliver.

Additional information

Type of contract: Permanent employment contract