Account Manager

DELIVEROO; Brussel Hoofdstad; Hybride; EUR 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

MacBook

Phone allowance

Health insurance (Alan)

Company car

Meal vouchers

Sport activities allowance

Food perks

Résumé du poste

Deliveroo in Belgium is seeking an Account Manager to liaise between Deliveroo and our restaurant partners. You will report to the Head of Restaurants Unit, work onsite in Brussels, and travel to partners across Belgium to manage a growing portfolio.

You will develop strategic partnerships, monitor KPIs, and drive revenue by sharing best practices. The role requires Dutch fluency with French and English, at least two years in account management, and a strong commercial mindset.

Qualifications

• 2+ years of account management experience.
• Strong knowledge of the restaurant industry.
• Excellent negotiation and sales skills.
• Analytical with a data-driven mindset.
• Customer-centric approach in field operations.
• Fluent in Dutch; good French and English skills.

Responsabilités

• Develop and manage long-term partnerships with 30-40 national restaurant brands.
• Deliver tailored partner projects from inception to implementation.
• Monitor and present partner KPI performance to senior stakeholders.
• Increase revenue by advising on best practices and partner strategies.
• Collaborate cross-functionally to optimize partnerships across Belgium.
• Manage relationships to ensure win-win outcomes throughout Belgium.

Connaissances

Account management

Restaurant industry knowledge

Negotiation

Data analysis

Customer focus

Field work

Multilingual

Description du poste

Deliveroo is on a mission to be the definitive food company. We want to be the platform that people turn to whenever they think about food. We continue to operate in a competitive marketplace but have achieved so much over the past year, including growth in our Grocery, Editions, Signature & Plus businesses.

We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building teams to help us launch new products. It's an exciting time to join and while we have made great progress, we are just getting started!

The role

You will report to the Head of Restaurants Unit. Your role as the Account Manager is to liaise between Deliveroo and our key restaurant partners in Belgium.
You will work onsite from our offices in Brussels and also be on the road visiting your portfolio of partners.

Your role will include:

Developing and managing long term strategic partnerships with around 30-40 national restaurant brands

Ensuring delivery of tailored partner specific projects to fulfil agreed goals from inception to implementation

Monitoring and analysing performance of partner specific KPIs, preparing and presenting partner performance review meetings with senior stakeholders

Increasing revenue from existing accounts by consulting on best practice and developing partner strategies

Working cross functionally within the business to optimise partnerships, leading all aspects internally and externally

Manage the relationship with a large number of restaurant partners in order to ensure a win-win collaboration all over Belgium.

Requirements

You will be passionate about food, love restaurants and are highly methodical with a strong sense of the commercial side of a business.

2 years + of Account management experience

Good knowledge of the restaurant industry

Commercial: You know how to negotiate, anticipate sales discussions, and maintain a quality portfolio (contractual discussions, negotiations to set up sales tools, etc.).

Analytical - able to analyse data to improve performance for our store partners

You love being out in the field, and you're involved in everything that's operational in your area.

Customer-centric - focused on our customers. Use quantitative and qualitative data to build a service that is operationally excellent for our customers.

Native or fluent in Dutch with a good understanding of French + English

Become a key member of a fast-growing, exciting start up changing the food delivery landscape

Work with people who love what they do every day

A market-based salary

A Macbook, fee for telephone costs, Health insurance (Alan), company car, meal vouchers

Fee for sport activities

Lots of delicious food!

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is love for (most) food and a desire to be part of one of the fastest growing start ups around.

A competitive and comprehensive compensation and benefits package

Food

• €30 monthly credit to cover delivery fees when you order from Deliveroo
• Subsidised daily meal vouchers

Work Life

• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
• Monthly working from home allowance
• Monthly phone allowance
• Regular social events to celebrate our success together

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support

Equity

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

• Health insurance
• Access to Headspace, a meditation and wellbeing app
• Subsidised access to Gymlib, a workout app
• 250€ Eco Chèques annually

Time away

• 20 days annual leave plus five days extended holiday leave
• One day of paid leave per year to volunteer with a registered charity