Account Manager

Manuport Logistics; Antwerpen; Sur place; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

International exposure

Autonomy & responsibility

Career growth opportunities

Résumé du poste

Manuport Logistics in Antwerp is seeking a Senior Customer Success/Key Account role to deepen strategic partnerships and drive growth for multinational clients. You will manage executive relationships, oversee revenue growth within existing accounts, and lead profitability initiatives across air, ocean, road, warehousing, and customs services.

You will coordinate with operations, procurement and finance to ensure service delivery, contract compliance and ongoing improvement.

Qualifications

• Seasoned experience in strategic account management for logistics clients.
• Strong ability to maintain executive-level relationships.
• Proven track record of driving revenue growth within existing accounts.
• Experience in pricing, contract renegotiations, and service delivery.
• Familiarity with cross-functional coordination across operations, procurement, and IT.
• Understanding of sustainability initiatives and digital visibility tools.

Responsabilités

• Maintain executive-level relationships with key customers.
• Conduct regular business reviews and ensure customer satisfaction.
• Identify cross-selling opportunities and expand into new geographies.
• Lead contract negotiations and annual rate reviews.
• Monitor KPIs and coordinate with operations to resolve issues.

Description du poste

Ready to set sail on a new adventure within the world of maritime logistics? Then look no further than leading logistics specialists Manuport Logistics (MPL)! A top-notch logistics company with headquarters in the Port of Antwerp. We're all about going the extra mile for our customers! How do we achieve this, you might ask? Through our unique blend of logistics services and the personal advice of our enthusiastic MPL team. We’re currently looking for a new team member to join our squad in Antwerp.

Knowledge is power

Customer Retention and Relationship Management

• Maintain executive-level relationships
• Conduct regular business reviews (QBRs)
• Understand customer strategy and future needs
• Manage customer satisfaction and resolve escalations
• Ensure contract compliance and service delivery

Revenue Growth within Existing Accounts

• Identify cross-selling opportunities (air, ocean, road, warehousing, customs)
• Upsell value-added services
• Expand into new geographies or business units
• Support customer growth initiatives

Profitability Management

• Monitor customer profitability
• Control pricing and margin leakage
• Lead annual rate reviews
• Manage contract renegotiations
• Improve operational efficiency

Operational Excellence

• Monitor service KPIs
• Resolve operational issues
• Coordinate with operations and procurement teams
• Manage supply chain disruptions
• Drive continuous improvement initiatives

Strategic Customer Development

• Understand customer’s supply chain strategy
• Propose optimization projects
• Participate in customer planning sessions
• Support sustainability initiatives
• Introduce digital solutions and visibility tools

Internal Coordination and Leadership

• Coordinate operations, procurement, customs, and warehouse teams
• Lead account governance meetings
• Manage bids and RFQs
• Ensure global alignment for multinational customers

Risk Management

• Monitor customer financial health
• Manage contractual risks
• Develop contingency plans
• Address competitive threats
• Ensure compliance requirements are met

Life at MPL

At MPL, we pride ourselves on being different. We don’t settle for status quo, we push the boundaries and challenge one another to become the best versions of ourselves. We always work as a team, valuing every one of our team members.

• Being part of an international company with its headquarters located in Belgium
• A dynamic role with autonomy and responsibility
• The opportunity to build strong customer relationships and directly contribute to company growth
• A supportive team environment with cross-department collaboration
• Exposure to international logistics, transport regulations, and commercial strategy
• Opportunities to attend industry events and expand your professional network
• A role where initiative, commercial drive, and customer focus truly make an impact

At MPL, we pride ourselves on being different. We don’t settle for status quo, we push the boundaries and challenge one another to become the best versions of ourselves. We always work as a team, valuing every one of our team members.

• Being part of an international company with its headquarters located in Belgium
• A dynamic role with autonomy and responsibility
• The opportunity to build strong customer relationships and directly contribute to company growth
• A supportive team environment with cross-department collaboration
• Exposure to international logistics, transport regulations, and commercial strategy
• Opportunities to attend industry events and expand your professional network
• A role where initiative, commercial drive, and customer focus truly make an impact

Ready to be different?

Step 1

Step 2

Interview

Come prepared, ask us questions, and be sincere. Interviews are about finding a great match, for both sides.

Step 3

Decision

If you like what you see, and we like what we hear, we’ll officially invite you to join our team.

Quotes

“We don’t do politics or fluff. Just a bunch of people who go all-in, back each other, and get the job done. Differently.”

There’s no micromanagement here. You get trust, responsibility, and support. Yes, in that order.

At MPL, innovation doesn’t follow, it leads. We build smarter flows, faster links, and a culture that’s always one step ahead. That’s how we do things differently.

Every day at MPL is a fresh adventure. From tackling new challenges to celebrating wins, we thrive on the buzz of constant energy and growth.

“Every day at MPL is a fresh adventure. From tackling new challenges to celebrating wins, we thrive on the buzz of constant energy and growth.”

“It’s not just a job, it’s your chance to grow, be bold, lead, and make a difference.”