Zoo IT Support Officer (Dubbo) — Hybrid

Taronga Conservation Society Australia; Dubbo; Hybrid; AUD 89,000 - 109,000; Full time

Benefits offered by this job

Hybrid work model

Zoo passes for family and friends

Free onsite parking

Accommodation discounts across sites

Discounted F&B purchases

Discounted Fitness Passport

Job summary

Taronga Western Plains Zoo Dubbo seeks an experienced Technology Support Officer to join our Corporate Services team. This role provides hands-on, face-to-face and remote IT support across desktops, laptops, mobile devices, software, networks, and peripherals.

You will manage end-to-end asset lifecycle, patching, and support AV/Helpdesk functions, with Taronga Western Plains Zoo as the primary site and Mosman as backup. On-call roster and after-hours support are required.

Qualifications

• Tertiary IT qualification or equivalent industry experience.
• Current NSW Working with Children Check (Volunteer) and a valid Class C Driver Licence.
• Ability to participate in an on-call roster and provide afterhours support.
• ITIL knowledge or experience is desirable.

Responsibilities

• Provide Tier 1 and 2 IT support at Taronga Western Plains Zoo.
• Handle incidents and service requests for desktops, laptops, networks and peripherals.
• Assist with asset lifecycle management and procurement.
• Support EFTPOS and POS systems; coordinate vendors.
• Contribute to technology projects from planning to post-implementation.
• Maintain user guides and technical documentation.

Skills

IT support

Microsoft 365

Windows 11

Active Directory

Entra ID

Intune

Configuration Manager

Networking

JIRA

On-call support

Communication

AV support

EFTPOS/POS tech

Education

Bachelor's degree in Information Technology

Tools

Microsoft Intune

Configuration Manager

JIRA

VPN

WiFi

Job description

Taronga Western Plains Zoo Dubbo seeks an experienced Technology Support Officer to join our Corporate Services team. This role provides hands-on, face-to-face and remote IT support across desktops, laptops, mobile devices, software, networks, and peripherals.

You will manage end-to-end asset lifecycle, patching, and support AV/Helpdesk functions, with Taronga Western Plains Zoo as the primary site and Mosman as backup. On-call roster and after-hours support are required.