IT Support Specialist — Hybrid Zoo IT & AV

Taronga Zoo; Dubbo; Hybride; AUD 89 000 - 109 000; Plein temps

Avantages offerts par ce poste

Flexible Hybrid work model

Complimentary passes across Taronga’s

Free onsite car parking

Discounted accommodation across sites

Discounted F&B

Résumé du poste

Taronga Western Plains Zoo Dubbo is seeking an experienced Technology Support Officer to join our Corporate Services team. Based in Dubbo, you will provide hands-on IT support across desktops, laptops, mobile devices, software and peripherals, with secondary support to Taronga Zoo Sydney as needed.

You will contribute to planning, testing, deployment and post-implementation activities, manage asset lifecycle, patching, and support EFTPOS/POS systems, while working within our policies, SLAs and

Qualifications

• Level 1 and 2 IT support experience in a helpdesk or customer service environment

Responsabilités

• Provide Level 1 and 2 IT support at Taronga Western Plains Zoo (Dubbo), with backup support to Sydney as required

Connaissances

IT support

Helpdesk

Troubleshooting

Customer service

Communication

Formation

Tertiary qualification in Information Technology or related discipline

Outils

Microsoft 365

Windows 11

JIRA

Active Directory

Intune

Configuration Manager

Description du poste

Taronga Western Plains Zoo Dubbo is seeking an experienced Technology Support Officer to join our Corporate Services team. Based in Dubbo, you will provide hands-on IT support across desktops, laptops, mobile devices, software and peripherals, with secondary support to Taronga Zoo Sydney as needed.

You will contribute to planning, testing, deployment and post-implementation activities, manage asset lifecycle, patching, and support EFTPOS/POS systems, while working within our policies, SLAs and