Zone Manager Virtual Clinical Care Centre

NSW Health; Sydney; On-site; AUD 163,000 - 186,000; Full time

Job summary

NSW Health, through the Zone Manager Virtual Clinical Care Centre, leads clinical care and triage services within the NSW Ambulance network at the State Operations Centre in Sydney Olympic Park. The role directs strategic initiatives, ensures cost-effective patient care, and coordinates resource deployment to meet service targets.

The Zone Manager provides coaching and mentoring to staff, fosters a professional team culture, and aligns performance with clinical and professional standards in a

Qualifications

• Proven leadership of diverse clinical teams.
• Experience delivering high-quality clinical services in demanding environments.
• Ability to plan and prioritise resources within budgets.

Responsibilities

• Provide leadership and strategic direction for the Virtual Clinical Care Centre.
• Ensure efficient deployment of resources to meet service delivery.
• Coach, mentor and support staff.
• Maintain professional standards and manage industrial relations.

Skills

People leadership

Strategic thinking

Operational planning

Resource management

Industrial relations

Job description

Zone Manager Virtual Clinical Care Centre

This job posting is available to employees of NSW Ambulance and NSW Health only

Employment Type:Permanent Full-time
Salary Range:$162,734 - $185,518 per annum (Ops Mgr Lvl 3)
Location:NSW Ambulance State Operations Centre, Sydney Olympic Park
Closing Date:11:59 PM, Sunday 22 November 2026

About the opportunity

The Zone Manager Virtual Clinical Care Centre (VCCC) provides leadership and strategic direction for their team to meet operational and performance requirements in delivering high-quality, cost-effective patient care, clinical support, and secondary triage and referral services for the community. Through conducting organisational reviews, the Zone Manger VCCC identifies strengths, weaknesses, evaluates and reports on operational effectiveness and develops and implements strategic initiatives to ensure the efficient and effective management of resources in the provision of ambulance services.

The position manages internal and external relationships providing professional and timely advice in relation to clinical and operational matters and ensures the adequate deployment of resources to meet service delivery expectations. The Zone Manager VCCC is responsible for ensuring appropriate coaching, counselling and mentoring of staff.

About you

To be successful, you will bring:

• The NSW Ambulance vision of "Excellence in Care" resonates with you and aligns well to your personal values
• You are an experienced people leader with a proven track record of delivering safe and high-quality clinical services in a dynamic environment. You bring experience in managing diverse teams to effectively meet operational goals and adapt to changing demands.
• You possess strong strategic thinking and operational planning abilities, with experience in managing and prioritising resources in a high-demand, budget-constrained environment to achieve performance targets.
• You can demonstrate proven leadership skills in fostering a professional, team-based culture, with the ability to manage industrial relations, resolve grievances, and maintain high standards of clinical care while adhering to professional standards.

Need Further Information

Additional Information

• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill ongoing and temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
• Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.
• Any AI assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.
• If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Death and Income Protection Benefits (State) Award 2022, please ensure that you have sought advice prior to accepting this position. For further information please contact Paramedic Insurance via***************@health.nsw.gov.au

Our Commitment

NSW Ambulance is committed to achieving a diverse workforce that reflects the communities we serve. All are welcome to apply, including women, Aboriginal People, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people living with a disability. We value the knowledge, skills, experiences, and perspectives thatall people bring to our organisation, patients, communities, and workforce.

If you are an Aboriginal job applicant and wish to obtainmore information about applying for a role with NSW Ambulance, please contact our Aboriginal Workforce Engagement Coordinator via ***************@health.nsw.gov.auor visit Stepping Up. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health - visit https://www.steppingup.health.nsw.gov.au/

If you wish to discuss any changes to the process, you may need to present yourbest self, including accessibility requirements; please contact the panel convenor or recruitment team for support at NSW Ambulance Corporate Recruitment Team via ***************@health.nsw.gov.au.

Additionally, you can contact the NSW Ambulance Diversity & Inclusion Team at***************@health.nsw.gov.au

Child Safe Employment

NSW Ambulanceis dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementingthe Child Safe Standards.We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

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