Registered Nurse - VCCC

NSW Ambulance; Sydney; On-site; AUD 82,000 - 115,000; Full time

Job summary

NSW Ambulance is seeking a Registered Nurse to join the Virtual Clinical Care Centre in Sydney Olympic Park, delivering 24/7 telehealth triage and virtual patient contact. This role moves nursing expertise from the bedside into a modern digital care environment within NSW.

You will perform secondary triage for 000 calls, guide patients to appropriate care pathways, and collaborate with multidisciplinary teams.

Qualifications

• Holds a current AHPRA registration as a Registered Nurse.
• Demonstrated recent acute care clinical experience, equivalent to five years full-time in an acute care setting; or three years with a relevant postgraduate qualification.
• Demonstrates evidence-based practice, critical thinking and commitment to quality improvement.
• Works effectively within a multidisciplinary team and communicates clearly with diverse stakeholders.
• Pursues ongoing professional development and maintains clinical competence.

Responsibilities

• Provide secondary triage for 000 calls in a 24/7 telehealth service.
• Direct patients to the most appropriate care pathway with patient-centred care.
• Collaborate with NSW Ambulance teams and other professionals in a dynamic setting.
• Operate in a purpose-built, state-of-the-art environment at Sydney Olympic Park and participate in ongoing training.

Skills

AHPRA RN registration

Acute care experience

Triage/telehealth experience

Multidisciplinary teamwork

IT skills

Education

Nursing degree (RN)

Tools

IT skills

Job description

Discover a role that takes your nursing expertise beyond the bedside and into a modern virtual care environment shaping the future of healthcare in NSW.

Enjoy a role with virtual patient contact - ideal for RNs with a strong clinical background looking for a different pace.

Grow your professional and clinical experience - exposure to the healthcare system across NSW.

Employment Type:Permanent Full Time and Part Time (hours averaged over a 9-week period)
Salary Range:$81,748 - $114,771 per annum (Registered Nurse)
Location:NSW Ambulance State Operations Centre, Sydney Olympic Park
Closing Date: 11:59 PM, Sunday15 Nov 2026

About the opportunity

As a Registered Nurse Triage Clinician with the NSW Ambulance Virtual Clinical Care Centre (VCCC), you will:

• Support patients who call 000 by conducting a secondary triage in a 24/7 service that delivers innovative, patient-centred virtual care (telehealth) across NSW
• Help patients navigate their health needs to the most appropriate care pathway
• Be part of a supportive and collaborative team environment of multidisciplinary healthcare professionals
• Collaborate with NSW Ambulance teams to escal…? Actually “Collaborate with NSW Ambulance teams to escal…”
• Work from a purpose-built state-of-the-art environment at NSW Ambulance, State Operations Centre in Sydney Olympic Park.

About you

To be successful:

Holds a current AHPRA registration as a Registered Nurse.

Demonstrated recent acute care clinical experience, equivalent to:

• a minimum of five years full-time experience (or part time equivalent) in an acute care setting; or
• a minimum of three years full-time experience incorporating emergency triage, together with a relevant postgraduate qualification.

Demonstrates strong evidence-based practice, critical thinking and a commitment to quality improvement.

Works effectively within a multidisciplinary team and understands the complexities of delivering nursing care in a dynamic setting.

Actively pursues ongoing professional development and is committed to maintaining and improving clinical competence.

Communicates with clarity and confidence, using strong interpersonal, written, verbal and IT skills to liaise with diverse stakeholders.

Your day to day, training and Start Dates

• To meet the team and learn more about the role https://youtu.be/0hyLDBBWtKQ?si=ViQ4BOJlBIm0cpD-
• Comprehensive training will begin on your first day of employment, aligned with the available start dates.
• A three-week full-time induction program (Monday to Friday) is provided as part of onboarding.
• After completing the induction, you will transition into a 24/7 rotating roster (full or part-time).

Additional Information

• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill ongoing and temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
• Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.
• Any AI assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.
• If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Death and Income Protection Benefits (State) Award 2022, please ensure that you have sought advice prior to accepting this position. For further information please contact Paramedic Insurance via***************@health.nsw.gov.au

Our Commitment

NSW Ambulance is committed to achieving a diverse workforce that reflects the communities we serve. All are welcome to apply, including women, Aboriginal People, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people living with a disability. We value the knowledge, skills, experiences, and perspectives thatall people bring to our organisation, patients, communities, and workforce.

If you are an Aboriginal job applicant and wish to obtainmore information about applying for a role with NSW Ambulance, please contact our Aboriginal Workforce Engagement Coordinator via ***************@health.nsw.gov.auor visit Stepping Up. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health - visit https://www.steppingup.health.nsw.gov.au/

If you wish to discuss any changes to the process, you may need to present yourbest self, including accessibility requirements; please contact the panel convenor or recruitment team for support at NSW Ambulance Corporate Recruitment Team via ***************@health.nsw.gov.au.

Additionally, you can contact the NSW Ambulance Diversity & Inclusion Team at***************@health.nsw.gov.au

Child Safe Employment

NSW Ambulanceis dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementingthe Child Safe Standards.We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.