Youth Services Reception & Admin Support

Cape York Partnership; City Of Swan; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Salary packaging up to $18,550 pa

Parental leave

Long service leave

Additional annual leave

Professional development opportunities

Job summary

Youth Focus in Western Australia is seeking a Receptionist/Administration Assistant to join our headspace Midland team. You will be the first point of contact for young people and families, handling calls, data entry, and scheduling while supporting a multidisciplinary team.

The role requires friendly interpersonal skills, discretion with confidential information, and proficiency in Microsoft Office. Flexible hours include Wednesday evenings and a C-class license is required.

Qualifications

• Previous reception experience, healthcare or community services desirable.
• Well-developed interpersonal skills for a friendly experience for youth and stakeholders.
• Ability to handle confidential matters discreetly and sensitively.
• Proficient with Microsoft Office; adaptable to new software.
• Effective verbal and written communication skills.
• Ability to multi-task and work independently within a team.
• Flexible availability including Wednesday late shifts until 7pm.
• C Class Driver's License and access to a reliable vehicle.
• Aligned with our values and work ethos.

Responsibilities

• Be the first point of contact for young people, friends and families accessing our services.
• Manage incoming calls, SMS reminders, voicemails and emails professionally.
• Enter relevant client information into organisational databases and systems.
• Provide administrative support to the multidisciplinary team and programs at the Centre.
• Book and schedule appointments, complete forms, redirect referrals, and manage cancellations.

Skills

Reception experience

Interpersonal skills

Discretion/confidential handling

Verbal & written communication

Multi-tasking

Team collaboration

Driver's license

Tools

Microsoft Office

Job description

Youth Focus in Western Australia is seeking a Receptionist/Administration Assistant to join our headspace Midland team. You will be the first point of contact for young people and families, handling calls, data entry, and scheduling while supporting a multidisciplinary team.

The role requires friendly interpersonal skills, discretion with confidential information, and proficiency in Microsoft Office. Flexible hours include Wednesday evenings and a C-class license is required.