Youth Services Admin & Intake Officer — Canberra

Ted Noffs Foundation; Canberra; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

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Job summary

Ted Noffs Foundation in Canberra seeks an Admin & Intake Officer to streamline intake and provide essential administrative support for a new youth engagement program. You will handle referrals, maintain client records, and support a multi-disciplinary team within a harm-minimisation framework.

The role emphasizes confidentiality, excellent communication, and the ability to work autonomously or with a team. Current ACT WWVP and a valid driver's license are required, with the opportunity to

Qualifications

• Proven ability to engage with young people aged 12–25.
• Excellent organisational and multitasking capabilities.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Manage intake from assessment to entry.
• Serve as first point of contact for referrals and clients.
• Telephone screening of potential clients with empathy.
• Maintain calendars and rosters in consultation with managers.
• Support meetings, minutes, and general administration.
• Assist with WHS duties and office supplies.
• Provide IT and systems troubleshooting support as needed.
• Operate with a strong focus on harm minimisation principles.

Skills

Interpersonal skills

Organisational skills

Telephone manner

Multi-tasking

Team player

Communication

Tools

Microsoft Office

Database skills

Job description

Ted Noffs Foundation in Canberra seeks an Admin & Intake Officer to streamline intake and provide essential administrative support for a new youth engagement program. You will handle referrals, maintain client records, and support a multi-disciplinary team within a harm-minimisation framework.

The role emphasizes confidentiality, excellent communication, and the ability to work autonomously or with a team. Current ACT WWVP and a valid driver's license are required, with the opportunity to