Youth Coach - Detour

Melbourne City Mission (MCM); Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging benefits

Learning and development support

Inclusive workplace culture

Job summary

Melbourne City Mission (MCM) is seeking a Case Manager/Youth Coach for a 6-month, full-time max-term role in Western Metro Melbourne. You will provide outreach and case management to young people at risk of homelessness, helping them set goals and stabilise or secure housing.

The role requires collaboration with partners, delivery of group activities, and robust reporting to support client outcomes. A supportive, inclusive workplace with development opportunities awaits.

Qualifications

• Involves outreach and comprehensive case management for young people and families.
• Experience with early intervention and youth homelessness sector is essential.
• Ability to work with education and welfare sector partners to achieve client outcomes.

Responsibilities

• Provide outreach and case management support for at-risk youth and families.
• Apply Detour coaching framework in service delivery.
• Plan and co-facilitate group work initiatives.
• Complete regular reporting, data collection, and record keeping.
• Promote the program both internally and externally.

Skills

Case management

Outreach/early intervention

Group work facilitation

Data collection & reporting

Collaboration with partners

Child safety knowledge

Education

Bachelor of Youth Work

Bachelor of Social Work

Related discipline degree

Job description

Summary

Be part of an engaging team that thrives on challenges

Full-time max-term position for 6 months

Competitive remuneration package with salary packaging benefits available

About the Opportunity

The 6-months full-time max term Case Manager/Youth Coach role is based in the Western Metro Melbourne area and provides case management support to young people who are at risk of becoming homeless or new to homelessness. The role involves working alongside the young person to support them identify their own goals and to stabilise their housing situation or find their own independent accommodation.

About you

• Provide comprehensive outreach and case management support for young people and their families, within the Detour coaching framework.
• Provide effective early intervention strategies for “at risk” young people and their families, in conjunction with the Detour team, partners and service providers.
• Plan, deliver and co-facilitate group work initiatives.
• Complete regular reporting, data collection, and record keeping.
• Promotion of the program both internally and externally

Benefits of working with MCM include:

• Diverse and inclusive organisation
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement

Essential:

• Bachelor of Youth Work, Social Work, or a related discipline.
• Significant experience in working with and providing casework to young people and their families, particularly within the context of early intervention and youth homelessness.
• An understanding and experience with the youth homelessness sector and/or mainstream services, including knowledge of patterns, trends and systemic issues.
• An understanding of key issues as it relates to youth homelessness and family breakdown.
• Demonstrated ability to work collaboratively with other organisations in the education and welfare sectors, in formal and informal partnerships, to achieve client outcomes.
• Extensive knowledge of casework principles.
• Demonstrated capacity to deliver group work initiatives.
• An understanding of the requirements for ensuring child safety.

Screening Criteria:

• Proof on Identity check
• National Police check
• International Police check
• Current Victorian Working with Children check (Employee)
• Right to Work in Australia

Applications for this role will close on 16 October 2026

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.

We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.