Workspace Experience Associate (Full-Time) - Canberra Full-Time

Hub Australia Pty; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Great Place to Work

Birthday leave

Volunteer leave

Job summary

Hub Australia is seeking a Workspace Experience Associate to be the welcoming face of our coworking spaces. You will greet members, handle inquiries, manage bookings and mail, assist with cafe beverage service, and help plan and run workplace events.

You’ll also monitor stock and help with daily operations to ensure a premium, personalised experience for all members.

Qualifications

• At least 2 years in a customer-facing role in hospitality, retail, or similar service sector.
• Strong customer-centric mindset focused on guest experience.
• Creative and pragmatic problem-solving with a positive, solution-oriented approach.
• Excellent interpersonal skills with members, staff and external stakeholders.
• Proven ability to multitask in a dynamic environment.
• Genuine passion for building relationships and warmth in interactions.
• Must hold or be willing to obtain RSA and Food Handling Certificate.

Responsibilities

• Greet members and guests, creating personalised experiences.
• Respond to member/guest questions, enquiries and booking requests in person and via clubhouse email.
• Assist with cafe operations downstairs, including preparing beverages.
• Organise and execute workplace events from small meetings to large gatherings.
• Conduct regular inventory checks of food, consumables and supplies.
• Support opening/closing procedures and space checks as part of daily operations.

Skills

Customer-facing role

Hospitality mindset

Problem solving

Interpersonal skills

Multitasking

Relationship building

RSA and Food Handling

Job description

Company Description

About Hub Australia

Hub Australia provides premium workspaces, business networks, and services across 16 locations in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 120 staff and over 8500 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there's a perfect place for you to grow with us

Are you an energetic and ambitious hospitality and/or customer service guru ready to pivot into the corporate world?

Job Description

As a Workspace Experience Associate, you'll be the friendly face and go-to person in the clubhouse. Whether it’s greeting members, organising events, or keeping the space running smoothly, no two days will be the same as you help shape this incredible workspace. With a focus on delivering premium, personalised service, you'll ensure every interaction feels exceptional.

What your day-to-day will look like (but not limited to!):

• As the welcoming face of our workspace, you'll create personalised experiences for members and guests.
• Manage day-to-day member and guest questions, enquiries, booking requests, mail etc. including in person and through the clubhouse email inbox promptly - be the problem solver and assist our members with any issues!
• Assist with our cafe operations downstairs by preparing a variety of cafe beverages
• Play a crucial role in organising and executing workplace events. From small meetings to larger gatherings, your involvement will ensure each event is a hit, marked by seamless execution and guest satisfaction.
• Conduct regular inventory checks for food, consumables, and clubhouse supplies. Your attention here ensures we’re always stocked and ready to meet our members' needs.
• Assist with aspects of our workspace's day-to-day operations such as opening and closing procedures and conducting space checks etc!

Qualifications

We're Looking For Someone Who:

• At least 2 years of experience in a customer-facing role, preferably in hospitality, retail, or a similar service-oriented sector.
• Strongly embodies a customer centric and hospitality-led mindset, adapting to the needs and preferences of guests to enhance their overall experience.
• Strong problem solving skills with a creative and pragmatic approach, always maintaining a positive and solution focused mindset in addressing challenges
• Exceptional interpersonal skills for engaging with members, staff, and external stakeholders.
• Proficient multitasking abilities, maintaining focus and productivity in a dynamic environment.
• A genuine passion for building relationships, with a strong ability to bring warmth to every interaction and effectively build rapport and foster strong relationships
• You must hold or be willing to obtain: RSA, Food Handling Certificate.
• Bonus kudos if you can make a mean cup of coffee!

Additional Information

Why you should join us:

• Work life balance! Embrace the stability of Monday to Friday corporate hours, freeing your weekends for personal pursuits.
• Join ranks with some of Australia's top organisations, certified as a Great Place to Work
• Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment
• Celebrate your special day with paid birthday leave
• Support to make a social and environmental impact with paid volunteer leave each year

Join Our Team!

If you're enthusiastic about transferring your hospitality and/or customer service skills to the corporate realm and eager to be part of a vibrant, forward-thinking team, we're excited to meet you.

At Hub Australia, we are dedicated to building a diverse, inclusive, and equitable workplace. We believe that our strength lies in our differences, and we are committed to providing an environment where everyone is welcomed, respected, and supported. We encourage applicants of all backgrounds, identities, abilities and experiences to apply, as we strive to reflect the communities we serve.

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