Workshop Supervisor

Cummins; Sydney; Presencial; AUD 100.000 - 140.000; Jornada completa

Descripción de la vacante

Cummins in Sydney, NSW seeks an experienced Workshop Supervisor to lead a team of technicians and apprentices within the Truck Bay. You will coordinate repairs, review plans, and ensure high-quality service while maintaining HSE compliance and achieving operational targets.

You will mentor staff, plan workloads, and liaise with customers and suppliers to deliver seamless service outcomes. If you are hands-on, safety-focused, and able to drive KPI performance, join us to support Cummins’ service

Formación

• Experience leading technicians and apprentices in a workshop setting.
• Strong communication and collaboration with customers and vendors.
• Demonstrated ability to manage multiple tasks and priorities safely.
• Knowledge of health, safety and environmental policies and procedures.
• Experience delivering high-quality service and achieving KPIs.

Responsabilidades

• Lead and mentor technicians and apprentices in the workshop.
• Coordinate workshop activities to meet timelines and safety standards.
• Review repair plans and provide technical guidance for diagnostics and repairs.
• Liaise with customers, suppliers and internal stakeholders for service delivery.
• Monitor team performance and drive achievement of service KPIs.
• Prepare quotations, source materials, and coordinate workshop resources.
• Complete work orders, timesheets, warranty claims, and quality documents.
• Maintain compliance with HSE policies and report incidents to the Workshop Manager.
• Assist with hands-on repairs and back-end workshop tasks as needed.
• Demonstrate Cummins values, drive safe work practices, and develop talent.

Conocimientos

Leadership

Workshop supervision

Team mentoring

Customer liaison

Plan & prioritise

Educación

Vocational trade qualification

Herramientas

Engine diagnostics tools

Descripción del empleo

Under general supervision, lead and coordinate workshop activities within the Truck Bay, providing technical guidance, work direction, and support to technicians and apprentices. Ensure repairs, maintenance, and service activities are completed safely, efficiently, and to quality standards while delivering excellent customer outcomes and achieving operational targets.

In this role, you will make an impact in the following ways:

Lead and mentor technicians and apprentices to support skill development and performance.

Coordinate workshop activities to ensure work is completed safely, efficiently, and on schedule.

Review repair plans, provide technical guidance, and support diagnostic and repair activities.

Liaise with customers, suppliers, subcontractors, and internal stakeholders to ensure smooth service delivery.

Monitor team performance and support achievement of operational and service KPIs.

Prepare quotations, source materials, and coordinate resources required for workshop operations.

Complete work orders, timesheets, warranty claims, and quality documentation accurately.

Maintain compliance with Health, Safety and Environmental (HSE) policies, procedures, and legislation.

Report safety incidents, hazards, and non-conformances to the Workshop Manager.

Assist with hands‑on repairs and support workshop activities as required.

To be successful in this role you will need the following:

Communicates effectively with customers, technicians, and stakeholders.

Develops talent by coaching, mentoring, and supporting team members.

Drives results by focusing on operational performance and service KPIs.

Plans and prioritises work to meet customer and business requirements.

Promotes safe work practices and champions a zero‑harm culture.

Applies advanced product knowledge to support diagnostics, repairs, and technical decision‑making.

Solves problems effectively by identifying root causes and implementing practical solutions.

Maintains customer focus and delivers high‑quality service outcomes.

Works independently while managing competing priorities in a fast‑paced environment.

Demonstrates leadership aligned with Cummins values and expectations.

Values and respects diverse perspectives and backgrounds.

Education, Licenses, Certifications:

Vocational trade qualification from a relevant technical institution.

Locally valid driver’s licence preferred.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Significant workshop and heavy diesel maintenance experience required.

Advanced knowledge of and/or experience with engine products.

Previous experience providing technical coaching and support to technicians preferred.

Supervisory or leadership experience within a workshop or service environment preferred.

Experience working in a customer‑facing environment.

Deliver a first‑class service to our customers.

Responsible for leading and mentoring a team of technicians and apprentices.

Ensure your team achieves its KPI’s to deliver results.

Liaise with internal stakeholders to ensure a smooth process from beginning to end.

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and report any issues / incidents to the Workshop Manager

Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens

Being a hands‑on tools Supervisor from time to time, with minor repairs

Self motivated and willing to work independently.

Has innovated mindset.

Strong Safety focused and willing to drive HSE policies and procedures

Drive team performance to meet service KPI's

Self motivated and willing to work independently.

Creates right work environment through following Cummins Values.