Workshop Production & QC Coordinator

CullenUS; Kew; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discounts on jewellery

Friends & family 20% discount

Extra paid leave for charity

Parking in Kew office

Job summary

Cullen Jewellery in Australia is seeking a Workshop Administrator to act as the operational engine of our workshop, coordinating daily workflow, tracking job progress, and ensuring pieces are completed on time and to standard. You will delegate tasks to jewellers, setters, filers, and polishers, manage consumables stock, and perform final quality checks in a fast-paced, production-driven environment.

This role sits at the intersection of production, logistics and craft, with a focus on

Qualifications

• Proven experience scheduling, delegating, and monitoring workflow within a production, manufacturing, workshop, or high-volume retail environment.
• High-level organisational skills with proficiency in workflow tracking software, spreadsheets, and precise digital record-keeping.
• Demonstrated experience in quality control procedures with a keen eye for detail when assessing finished product standards.
• Strong interpersonal skills to lead team briefings, communicate across departments, and provide clear updates to management.
• Experience managing inventory/consumables and coordinating logistics documentation, including shipping and customs processes is desirable.

Responsibilities

• Manage daily workshop operations by assigning jobs to setters, filers, polishers, and bench staff based on capacity, production targets, and priority.
• Monitor job progress throughout the day, proactively addressing delays, reallocating tasks for urgent requests, and maintaining accurate records in job tracking software.
• Perform thorough quality control (QC) checks on completed jewellery pieces to verify workmanship meets brand standards, documenting deviations and coordinating corrective actions.
• Facilitate daily team briefings, provide regular status reports to the Workshop Manager, and liaise with production and logistics teams to ensure seamless information flow.
• Monitor workshop consumable stock, manage supply orders, and coordinate shipments and documentation (including customs paperwork) to support uninterrupted workflows.

Job description

Cullen Jewellery in Australia is seeking a Workshop Administrator to act as the operational engine of our workshop, coordinating daily workflow, tracking job progress, and ensuring pieces are completed on time and to standard. You will delegate tasks to jewellers, setters, filers, and polishers, manage consumables stock, and perform final quality checks in a fast-paced, production-driven environment.

This role sits at the intersection of production, logistics and craft, with a focus on