Workshop Manager

Eurotech Automotive; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Eurotech Automotive in Sydney, NSW, is seeking a Workshop Manager to lead daily workshop operations, coordinate diagnostics and repairs, and ensure service delivery meets quality and timelines.

You will manage technician workloads, promote safety, mentor staff, engage customers about recommendations and costs, and work with parts suppliers to keep the workshop efficient and customer-focused.

Qualifications

• Solid automotive technical knowledge, ideally with European vehicles.
• Proficiency in workshop management, including scheduling and workload planning.
• Strong leadership skills supervising technicians and fostering teamwork.
• Customer service and clear communication to manage expectations.

Responsibilities

• Oversee day-to-day workshop operations and ensure high-quality service delivery.
• Manage technician workloads, schedules, and workflow to meet deadlines.
• Coordinate diagnostics, maintenance activities, and repairs.
• Support quoting and invoicing processes and liaise with parts suppliers.
• Lead and mentor the workshop team, promoting safety and compliance.

Skills

Automotive knowledge

Workshop management

Leadership

Customer service

Diagnostics tools

Health & safety

Education

Trade qualifications in Automotive Technology

Tools

Diagnostic tools

Workshop management software

Job description

Company Description

Eurotech Automotive is a European vehicle specialist serving Brisbane and Sydney providing expert servicing, diagnostics and preventative maintenance for leading brands such as BMW, Mercedes-Benz, Audi, Volkswagen, MINI and Land Rover. The workshops combines advanced diagnostic technology with experienced European-car technicians to deliver dealership-level quality without complicated processes.

Role Description

The Workshop Manager is a full-time, on-site role based in Sydney, NSW, responsible for overseeing day-to-day workshop operations and ensuring high-quality service delivery. This role manages technician workloads, schedules repairs and services, and monitors workflow to meet deadlines and customer expectations. The Workshop Manager coordinates diagnostics and maintenance activities, verifies quality of completed work, and ensures tools, equipment and diagnostic systems are maintained and used safely. They handle customer communication regarding service recommendations, timelines and costs, support quoting and invoicing processes, and liaise with suppliers for parts and materials. The role also involves leading and mentoring the workshop team, promoting safety and compliance, and contributing to continuous improvement in efficiency and customer experience.

Qualifications

• Solid automotive technical knowledge, ideally with experience in European vehicles (e.g., BMW, Mercedes-Benz, Audi, Volkswagen, MINI, Land Rover).
• Proficiency in workshop management, including scheduling, workload planning, and coordinating diagnostics and repair activities.
• Strong leadership skills with experience supervising technicians, providing guidance, and fostering a collaborative team environment.
• Customer service and communication skills to explain technical issues clearly, manage expectations, and build long-term client relationships.
• Ability to use diagnostic tools, workshop management software, and basic computer applications for reporting and documentation.
• Knowledge of workplace health and safety standards and compliance within an automotive workshop setting.
• Relevant trade qualification (e.g., Certificate or Diploma in Automotive Technology or equivalent) and prior experience in a workshop leadership or senior technician role.
• Valid driver’s license and the ability to work on-site full time in Sydney, NSW.