Workshop Manager

East Coast Truck Sales; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

East Coast Truck Sales in Brisbane is hiring a Service Manager / Workshop Manager to lead our Acacia Ridge service and workshop team. You will oversee reconditioning, servicing and repairs for new and used trucks, and drive efficient workshop operations.

You will mentor technicians, manage workflow, ensure safety and quality, and uphold exceptional customer service. The role offers a stable, long-term career with Monday to Friday hours and a competitive remuneration package.

Qualifications

• Experience as a Service Manager, Workshop Manager or similar leadership role within heavy vehicles, trucks or automotive industries.
• Strong leadership, communication and team management skills.
• Solid understanding of workshop operations, servicing and vehicle reconditioning.
• Proven organisational and problem-solving abilities.
• Commitment to delivering exceptional customer service and operational excellence.
• Ability to drive continuous improvement and contribute to business growth.

Responsibilities

• Lead, mentor and manage a small team of technicians and workshop personnel.
• Oversee reconditioning, preparation and quality control of used trucks for retail sale.
• Manage servicing, maintenance and repair operations for both new and used trucks.
• Coordinate workshop scheduling and workflow to maximise productivity and efficiency.
• Ensure high standards of workmanship, safety, compliance and customer satisfaction.
• Monitor workshop performance, profitability and operational outcomes.
• Foster a positive, professional and accountable workplace culture.

Skills

Team leadership

Workshop operations

People management

Safety compliance

Job description

Service Manager / Workshop Manager

Acacia Ridge, Brisbane QLD | Full Time | Monday to Friday

An outstanding opportunity exists for an experienced and motivated Service Manager / Workshop Manager to join a well-established truck dealership in Acacia Ridge.

For almost 40 years, our dealership has built a strong reputation for delivering quality trucks, exceptional customer service and long-term relationships throughout the transport industry. As a leading Hyundai Truck dealer, together with a substantial used truck operation we are seeking a proven leader to oversee and further develop our service and workshop operations.

This is a key leadership position within our business, responsible for managing workshop performance, leading and developing staff, and ensuring the efficient delivery of both internal and customer-facing service activities.

Key Responsibilities

• Lead, mentor and manage a small team of technicians and workshop personnel.

• Oversee the reconditioning, preparation and quality control of used trucks for retail sale.

• Manage servicing, maintenance and repair operations for both new and used trucks.

• Coordinate workshop scheduling and workflow to maximise productivity and efficiency.

• Ensure high standards of workmanship, safety, compliance and customer satisfaction.

• Monitor workshop performance, profitability and operational outcomes.

• Foster a positive, professional and accountable workplace culture.

About You

To be successful in this role, you will be an experienced workshop professional with a demonstrated ability to lead people and manage operations effectively.

You will possess:

• Previous experience as a Service Manager, Workshop Manager or similar leadership role within the heavy vehicle, truck or automotive industry.

• Strong leadership, communication and team management skills.

• A solid understanding of workshop operations, servicing and vehicle reconditioning.

• Proven organisational and problem-solving abilities.

• A commitment to delivering exceptional customer service and operational excellence.

• The ability to drive continuous improvement and contribute to the ongoing growth of the business.

What We Offer

• A stable, long-term career opportunity with a respected dealership approaching 40 years in business.

• Monday to Friday working hours, supporting a healthy work-life balance.

• A supportive and professional working environment.

• The opportunity to make a genuine impact on the future direction and success of the business.

• An attractive remuneration package commensurate with experience, capability and performance.

Confidentiality Assured

We recognise that prospective candidates may currently be employed within the industry. All applications, enquiries and discussions will be treated with the utmost discretion and strict confidentiality throughout the recruitment process.