Workshop Lead & Service Advisor

Marcoola Tyre & Mechanical; Sunshine Coast Regional; On-site; AUD 55,000 - 70,000; Full time

Job summary

Marcoola Tyre & Mechanical is seeking a hands-on workshop support person with a strong mechanical background who enjoys customer interactions and helping technicians. You will bridge the office and workshop, ensuring jobs move smoothly and efficiently.

You will assist with quoting, estimating complex repairs, explaining issues to customers, and guiding apprentices while keeping a busy workshop running productively.

Qualifications

• Strong mechanical background and industry experience.
• Excellent knowledge of vehicle systems, repairs and servicing.
• Able to assess and quote larger mechanical repairs.
• Strong communication and customer service skills.
• Comfortable speaking with customers and translating findings for them.

Responsibilities

• Assist with quoting and estimating larger and more complex mechanical jobs.
• Identify additional repairs using mechanical knowledge.
• Explain mechanical issues and recommended repairs to customers clearly.
• Support technicians with technical advice and assistance when required.
• Help technicians diagnose difficult jobs and review findings.
• Assist with job allocation and workshop workflow.
• Check jobs progress and keep technicians productive.
• Assist with parts identification and communications to office manager.
• Provide guidance to apprentices

Skills

Mechanical background

Vehicle systems knowledge

Quote larger repairs

Communication skills

Customer-facing

Reading technician findings

Attention to detail

Organisational skills

Workshop workflow prioritisation

Computer/workshop software

Tools

Workshop software

Job management software

Computers

Job description

Marcoola Tyre & Mechanical is seeking a hands-on workshop support person with a strong mechanical background who enjoys customer interactions and helping technicians. You will bridge the office and workshop, ensuring jobs move smoothly and efficiently.

You will assist with quoting, estimating complex repairs, explaining issues to customers, and guiding apprentices while keeping a busy workshop running productively.