Automotive Service Advisor | Customer & Workshop Coordinator

Palm Beach Motors; Gold Coast City; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

Palm Beach Motors on the Gold Coast is seeking an experienced Service Adviser who is highly organised and customer‑focused. The role sits at the heart of our workshop, linking customers with technicians to ensure clear understanding of vehicle conditions, required repairs and expected costs.

Responsibilities include communicating professionally with customers, preparing quotes and invoices, and helping plan parts and scheduling.

Qualifications

• Excellent communication and customer service skills.
• Strong automotive/mechanical knowledge.
• Experience as mechanic/technician or service adviser is desirable.
• Understanding of vehicle repairs, servicing and labour times.
• Excellent time-management and organisational skills.

Responsabilités

• Communicating professionally and accurately with customers regarding vehicle condition, diagnosis, repairs and costs
• Assessing repair requirements and explaining mechanical issues to customers in a clear and easy-to-understand manner
• Preparing accurate quotes and keeping customers informed throughout the repair process
• Preparing and finalising invoices accurately, ensuring all labour, parts and additional work are correctly recorded.
• Managing the workshop schedule and ensuring jobs are completed within the promised timeframe
• Having a good understanding of how long different repairs and services should reasonably take
• Planning upcoming work and ensuring the required parts are identified and ordered in advance
• Sourcing quality parts at competitive and cost-effective prices
• Coordinating with technicians to ensure they have the correct parts and information when work is scheduled
• Monitoring the progress of jobs throughout the day and identifying potential delays before they affect customers
• Maintaining accurate job cards, estimates and invoices
• Ensuring vehicles are ready on time and customers receive clear communication if circumstances change
• Keeping the workshop workflow organised and efficient

Connaissances

Communication

Customer service

Auto knowledge

Experience as mechanic

Description du poste

Palm Beach Motors on the Gold Coast is seeking an experienced Service Adviser who is highly organised and customer‑focused. The role sits at the heart of our workshop, linking customers with technicians to ensure clear understanding of vehicle conditions, required repairs and expected costs.

Responsibilities include communicating professionally with customers, preparing quotes and invoices, and helping plan parts and scheduling.