Operations Manager

JLL; City of Brisbane; Sur place; AUD 120 000 - 150 000; Plein temps

Avantages offerts par ce poste

Employee discounts

18 weeks maternity leave

Private Health Insurance Discounts

Novated Lease for EV cars

Volunteer time off

Career opportunities with JLL

Premium offices

Résumé du poste

JLL is seeking an Operations Manager for a high-profile mixed-use portfolio in Australia. You will oversee day-to-day building management across a retail mall, office tower and parking facility, focusing on safe operations, cost control, and delivering value for the client.

You will work with a collaborative onsite team to drive capital works, lifecycle planning, and sustainability initiatives while maintaining strong vendor and stakeholder relationships.

Qualifications

• Experience in shopping centre operations or facilities management.
• Strong budgeting, financial reporting and cost-control skills.
• Excellent written and verbal communication; client service oriented.

Responsabilités

• Deliver onsite operations management procedures and performance measures.
• Ensure safety, regulatory compliance (fire, health, safety, OH&S) and Building Code requirements.
• Maintain risk management programs and audits across assets.
• Manage and optimize budgets to meet or exceed targets and achieve savings.
• Ensure procurement follows client guidelines and JLL best practices.
• Induct staff and contractors; provide site-specific training.
• Execute capital works program requirements; meet KPIs.
• Implement sustainability requirements across the portfolio.

Connaissances

Shop centre ops experience

Facilities management

Budgeting & cost control

Client service orientation

Team collaboration and autonomy

OH&S compliance

Capital works programs

Sustainability initiatives

Description du poste

Shaping the future of real estate for a better world

At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As the Operations Manager for our multi mixed-use portfolio, you will oversee the day-to-day operations of an exciting, high-profile asset mix featuring a retail shopping centre, an office tower, and a commercial parking station. In this dynamic and fast-paced environment, you will ensure these assets are meticulously managed and maintained to our perfecting standards while collaborating closely with our fantastic client. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees.

You will focus on strategic planning, the lifecycle of plant and equipment, project management, and the sustainability and economic performance of all assets. What sets JLL apart is our culture of collaboration, locally and across the globe, which will empower you to deliver outstanding operational outcomes alongside our onsite team.

An overview of the role:

• Delivering onsite operations management procedures, processes, and performance measures, and coordinating all aspects of building management and essential services.
• Ensuring a safe working environment and confirming compliance with statutory regulations on fire, health, and safety standards, including WH&S legislation and the Building Code of Australia.
• Maintaining the property risk management program and audits across all assets to identify and mitigate potential operational risks.
• Managing and optimizing the centre's operations budgets to meet or exceed targets, focusing on cutting operational costs and incurring savings.
• Confirming that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices.
• Ensuring all staff and contractors are inducted and receive up-to-date, site-specific training.
• Executing the client’s capital works program requirements to meet the agreed KPIs.
• Implementing and completing the client’s Sustainability requirements across the portfolio.
• Working collaboratively with the onsite Facilities Manager and broader Property Management team, reflecting our belief that the most effective teams are built when everyone is empowered to thrive.

Sounds like you? This is what we are looking for:

• Proven experience in shopping centre operations or facilities management, preferably with a diverse mixed-use portfolio.
• Strong budgeting, financial reporting, and cost-control skills, with a proactive approach to operational savings.
• A positive and tenacious daily approach, with a dedication to client service as a top priority.
• Exceptional communication skills, both verbal and written, with the ability to respond promptly, listen actively, and show empathy to customer needs.
• The ability to work both collaboratively within a supportive team and autonomously when managing assets.
• Deep understanding of compliance, statutory regulations, and OH&S risk identification.
• Experience managing capital works programs and plant and equipment lifecycle planning.
• A commitment to sustainability and experience implementing environmental requirements.

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.