Workplace Experience Officer

Hudson; Sydney; On-site; AUD 68,000 - 90,000; Full time

Benefits offered by this job

Casual Loading

Job summary

Hudson in Sydney CBD is seeking a Workplace Experience Officer on a full-time, on-site contract. You will create engaging experiences, welcome staff, own end-to-end delivery, and partner with vendors to maintain a productive, inclusive office culture.

The role emphasises proactive problem-solving, stakeholder collaboration, onboarding support, and data-driven improvements to elevate wellbeing and belonging across the workplace.

Qualifications

• 3+ years in Workplace, Community, Events, Administration or Coordination with exposure to operations, facilities and vendor management.
• Proactive, strategic mindset; anticipate needs and turn insights into action.
• Strong emotional intelligence; build trust with employees, leaders, vendors and cross-functional partners.
• Excellent communication, organisation and problem-solving; able to prioritise in a dynamic environment.
• Experience with hard and soft services, vendor management and end-to-end event delivery is preferred.
• Relevant degree qualification required.

Responsibilities

• Create engaging workplace experiences and events that strengthen belonging and local culture.
• Serve as a welcoming contact for employees; resolve requests thoughtfully and improve the experience.
• Own end-to-end workplace delivery across processes, partnerships, and day-to-day execution.
• Act as the pulse of the office; surface needs and propose proactive solutions.
• Support onboarding and ensure a strong first impression for new joiners.
• Build partnerships with building management and vendors; monitor performance and quality.
• Lead proactive and reactive maintenance coordination; ensure safety and compliance.
• Manage maintenance contracts, renewals, and service schedules; identify risks.
• Communicate guidelines clearly and foster a respectful office environment.
• Use data and feedback to identify trends and shape improvements.
• Coordinate workplace projects and events with attention to detail.

Skills

People-first mindset

Event coordination

Vendor management

Operations coordination

Education

Degree in relevant field

Job description

Workplace ExperienceOfficer
Sydney CBD | Contract | Full time on site

We're looking for a Workplace Experience officer who has the ability to help shape a workplace that is welcoming, inclusive, high-performing, within a growing organisation. This is more than an operations role: you will be a culture champion, a trusted partner to employees and leaders, and a proactive problem-solver who turns everyday workplace moments into meaningful experiences.

You will combine operational excellence with a people-first mindset; anticipating needs, strengthening community, and continuously improving connection, productivity, wellbeing, and growth.

What You’ll Do

• Create engaging workplace experiences, events, and moments that strengthen employee connection, belonging, and local culture.
• Serve as a welcoming, responsive point of contact for employees - listening closely, resolving requests thoughtfully, and identifying opportunities to improve the employee experience.
• Own end-to-end workplace delivery across processes, partnerships, and day-to-day execution to ensure the office is safe, productive, inclusive, and meaningful.
• Act as the pulse of the office, using empathy, observation, and feedback to understand workplace dynamics, surface emerging needs, and recommend proactive solutions.
• Support new employee onboarding and help create a consistent, thoughtful first impression that enables new joiners to feel connected from day one.
• Build trusted partnerships with building management and vendors; set clear expectations, monitor performance, and drive consistently high-quality service.
• Lead proactive and reactive maintenance coordination, ensuring facilities remain functional, compliant, and aligned with health, safety, and regulatory requirements.
• Manage Annual Maintenance Contracts, renewals, service schedules, and routine workplace inspections to identify risks early and sustain high standards.
• Communicate workplace guidelines and expectations clearly, creating shared ownership of a positive, respectful office environment.
• Use data, reporting, and employee feedback to identify trends, summariseinsights, and help shape forward-looking workplace improvements and innovations.
• Maintain purchasing records and support responsible budget management while balancing cost-consciousness.
• Coordinate workplace projects, ad hoc initiatives, and events with agility, sound judgment, and strong attention to detail.

What You’ll Bring

• A service-oriented, people-first approach and genuine enthusiasm for creating inclusive, engaging workplace experiences.
• 3+ years of experience in Workplace, Community, Events, Administration, or Coordination, with exposure to workplace operations, facilities, and vendor management.
• A proactive, strategic mindset: you anticipate needs, connect the dots, and take initiative to turn insight into action.
• Strong emotional intelligence and the confidence to build trust with employees, local leaders, vendors, and cross-functional partners.
• Excellent communication, organisation, problem-solving, and prioritisationskills, with the ability to stay calm and effective in a dynamic environment.
• Experience with hard and soft services, vendor management, and end-to-end event delivery is preferred.
• A relevant degree qualification.

Diversity, Equity & Inclusion at Hudson Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.

Casual Loading Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

Due to current Victorian labour hire licence restrictions, Hudson is not advertising, offering or accepting applications for contract, temporary or labour hire roles that are based in Victoria or otherwise connected to Victoria. This includes contract, temporary or labour hire roles where the candidate resides in Victoria, even if the role is based in another state. These restrictions do not apply to permanent or fixed term employment opportunities.