Workplace Exp Supervisor

CBRE Group, Inc.; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

CBRE Facilities Supervisor role in Sydney oversees the team coordinating with clients, vendors and contractors to ensure work orders are completed and operations run smoothly.

You will manage on-site tasks, events, security procedures, and cost-saving vendor partnerships while aligning with CBRE RISE values and reporting to Workplace Experience Managers.

Qualifications

• High School Diploma or equivalent; certification in facilities management/business admin preferred.
• 4+ years of facilities coordination/workplace services experience, preferably in tech/startup environments.
• Experience using CMMS for preventive maintenance and asset tracking.
• Strong organizational, communication and planning skills with ability to handle multiple priorities.
• Leadership qualities with initiative and ability to work with minimal supervision.
• Excellent communication skills with employees, guests and vendors.
• Proficiency in Microsoft Office; budgeting tools or CAFM/CMMS familiarity is a plus.

Responsibilities

• Serve as first point of contact for entrants to the workplace and greet visitors.
• Manage janitorial and maintenance work orders; coordinate mailbox, office supply inventory and onboarding support.
• Provide remote facilities coordination for regional offices and track work orders; coordinate with vendors.
• Address inquiries and complaints professionally and provide effective solutions.
• Coordinate on-site events in Sydney including calendar, room setup and vendor logistics.
• Follow security and emergency procedures; ensure safety in the building.
• Coordinate with vendors and service providers supporting facilities operations.
• Communicate complex information clearly within the team and with Clients and Workplace Experience Managers.
• Implement documented workflows and solve straightforward problems; escalate complex issues as needed.
• Lead by example and align with CBRE RISE values; be a point of contact for escalated communications between landlord, tenants, and providers.

Skills

Facilities coordination

Workplace services

CMMS management

Organizational skills

Communication

Leadership

Budget awareness

Education

High School Diploma or equivalent

Facilities management certification (preferred)

Tools

CMMS platforms

Microsoft Office

Google Workspace

Job description

• Multinational Technology Company
• Seeking for an experienced Workplace Experience Supervisor with committed to providing exceptional Workplace Experiences to manage the client's office
• Based in Sydney CBD | Land of the Gadigal people

About CBRE

CBRE is the world’s leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About the Role:

As a CBRE Facilities Supervisor, you will supervise the team that coordinates with clients, vendors, and contractors to make sure work orders are complete. This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.

What You’ll Do

• Serve as the first point of contact for all those entering the workplace, greeting employees and visitors with a friendly and welcoming demeanor.
• Manage janitorial and maintenance work orders and support day-to-day facilities needs. Coordinate workplace services including mail, office supply inventory, and onboarding support.
• Provide remote facilities and workplace coordination for regional offices, including work order tracking, vendor coordination, and workspace support.
• Acknowledge inquiries or complaints from employees, guests, and co-workers and provide solutions in a professional, customer service-driven manner.
• Support and coordinate on-site events in Sydney, including event calendar, room setup and teardown, vendor coordination, logistics, and supply delivery.
• Follow property-specific security and emergency procedures and notify appropriate parties to ensure the safety of individuals in the building.
• Coordinate with vendors and service providers who support facilities and workplace operations.
• Communicate detailed or complex information clearly within the team and collaborate closely with the Workplace Experience Managers and Clients.
• Perform work that has a direct impact through clearly defined duties and established procedures. Follow documented workflows and use existing processes to solve straightforward problems.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• Have a direct impact on the team objectives as well as the objectives of related teams.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Point of contact for escalated communications between landlord, tenants, and service providers by ensuring all procedures, policies, and reporting formats are understood and implemented.
• Review data from work order reports and create and present performance and progress status reports to management. Make suggestions on how to improve efficiency.
• Conduct market research and compare costs and benefits when evaluating new vendors.
• Keep track of regular and ad-hoc facility expenses; maintain records of costs incurred by workplace team activities and review invoices as needed.
• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Coordinate and oversee all aspects of office relocation logistics, including planning, vendor management, and ensuring minimal disruption to business operations.
• Monitor building operations, including waste disposal, recycling, and janitorial services, ensuring compliance with policies and standards.
• Maintain accurate asset data, schedule preventive maintenance, filing and tracking work orders, and generating and maintaining performance reports.
• Working onsite in the client’s Sydney office 5 days per week, typical hours 8:30am - 5:00pm. Travel may be required.

What You’ll Need

• High School Diploma or equivalent; additional coursework or certification in facilities management or business administration preferred.
• 4+ years of experience in facilities coordination, workplace services, or a related role within tech or startup environments.
• Experience managing CMMS platforms for preventive maintenance and asset tracking.
• Expert organizational, communication and planning skills with the ability to manage multiple priorities independently.
• Leadership qualities, including initiative, problem-solving, and the ability to work with minimal supervision.
• Excellent communication skills for interacting with employees, guests, and vendors.
• Expert knowledge of Microsoft Office and Google Suite; familiarity with budgeting tools or CAFM/CMMS systems is a plus. Basic math and financial skills for budgeting, cost analysis, and reporting.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.