Workplace Coordinator

Jones Lang LaSalle Incorporated; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

On-site role in Sydney

Job summary

Jones Lang LaSalle (JLL) Australia–Sydney is seeking a Workplace Coordinator to elevate the client experience for the Westpac account. You will be the face of the workplace, delivering high-touch services and proactive communication to staff and visitors.

You will collaborate with the account team across facilities, engineering and projects to ensure consistently excellent service and smooth operations, while leveraging data to drive improvements in workplace experiences.

Qualifications

• Prior relevant experience in hospitality, workplace/office operations, facility/property support, or operations (commercial real estate exposure preferred).
• Exceptional customer service skills and professionalism, with a genuine passion for hospitality and creating positive workplace experiences.
• Strong communication skills (written and verbal) and confidence engaging with a wide range of stakeholders.
• Strong organisation and attention to detail, with the ability to manage multiple priorities and deliver in a fast-paced environment.
• Ability to work independently while also being highly collaborative as part of a wider account team.
• Confidence using everyday workplace technology, including Microsoft Office (Teams, Outlook, Excel, Word, PowerPoint, OneNote).

Responsibilities

• Serve as the initial point of contact forWestpac employee enquiries, issues, troubleshooting, and feedback related to workplace services, with the primary goal of positively impacting the care and comfort of employees and guests.
• Provide a visible, welcoming presence in the workplace, including time at reception/entry points and regular floor walks to proactively identify needs and improve day-to-day experience.
• Support key engagement activities and events in partnership with JLL and Westpac stakeholders to enhance connection, culture, and workplace experience.
• Support data collection, insights, and reporting that aligns to Westpac’s goals and helps drive service improvements.
• Work collaboratively within the account team to support delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.).
• Assist with vendor and service partner coordination to support consistent service delivery and positive outcomes.
• Conduct routine walkthroughs and soft services checks to confirm workplace readiness, presentation standards, and service performance.
• Respond to requests and issues promptly, including personal follow-up to ensure the request is resolved and the employee experience is positive.
• Identify potential risks and escape appropriately to help prevent privacy breaches, security incidents, or disruption to Westpac operations.
• Contribute to continuous improvement by identifying gaps, sharing ideas, and supporting implementation of improved ways of working.

Skills

Hospitality experience

Customer service

Communication

Organization

Independent work

Tools

Microsoft Office

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way ____ forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

An overview of the role:

The Workplace Coordinator is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within our client’s offices. This role is crucial in increasing the level of engagement and partnership between JLL, service partners, and Westpac to provide superior service delivery. The Workplace Coordinator is responsible for implementing the experience program at the client site, serving as the face of the workplace and ensuring consistently high-quality experiences for staff and visitors.

What this opportunity involves:

Client Experience and Engagement

Serve as the initial point of contact for Westpac employee enquiries, issues, troubleshooting, and feedback related to workplace services, with the primary goal of positively impacting the care and comfort of employees and guests

Provide a visible, welcoming presence in the workplace, including time at reception/entry points and regular floor walks to proactively identify needs and improve day-to-day experience

Support key engagement activities and events in partnership with JLL and Westpac stakeholders to enhance connection, culture, and workplace experience

Support data collection, insights, and reporting that aligns to Westpac’s goals and helps drive service improvements

Ensuring Exceptional Service

Work collaboratively within the account team to support delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.)

Assist with vendor and service partner coordination to support consistent service delivery and positive outcomes

Conduct routine walkthroughs and soft services checks to confirm workplace readiness, presentation standards, and service performance

Respond to requests and issues promptly, including personal follow-up to ensure the request is resolved and the employee experience is positive

Identify potential risks and escape appropriately to help prevent privacy breaches, security incidents, or disruption to Westpac operations

Contribute to continuous improvement by identifying gaps, sharing ideas, and supporting implementation of improved ways of working

Sound like you? This is what we’re looking for:

Prior relevant experience in hospitality, workplace/office operations, facility/property support, or operations (commercial real estate exposure preferred)

Exceptional customer service skills and professionalism, with a genuine passion for hospitality and creating positive workplace experiences

Strong communication skills (written and verbal) and confidence engaging with a wide range of stakeholders

Strong organisation and attention to detail, with the ability to manage multiple priorities and deliver in a fast-paced environment

Ability to work independently while also being highly collaborative as part of a wider account team

Confidence using everyday workplace technology, including Microsoft Office (Teams, Outlook, Excel, Word, PowerPoint, OneNote)

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location:

On-site –Sydney, NSW

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

_ JLL Privacy Notice _

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.