Car Park and Workplace Coordinator

Jones Lang LaSalle Incorporated; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

18 weeks paid maternity leave

Private Health Insurance Discounts

Novated Lease for EV cars

Premium offices

Active Social Club

Volunteer time off

Job summary

JLL in Melbourne is seeking a Car Park and Workplace Coordinator to deliver smooth car park and workplace operations for clients and employees. You will handle parking programs, permits, invoicing, mail services, and site services with a focus on service quality.

You will work with cross-functional teams, vendors and building management, conduct floor inspections, support asset management, and help create an engaging, well-maintained office environment that reflects JLL's Brighter Way ethos.

Qualifications

• Experience in hospitality or workplace operations with strong organizational skills.
• Excellent customer service and professional demeanor in fast-paced settings.
• Strong written and verbal communication with the ability to engage stakeholders.

Responsibilities

• Manage employee parking programs, customer inquiries, escalations, and invoicing.
• Process parking permits and provide monthly financial reporting.
• Support mail room operations, courier requests, and stock management.
• Oversee locker allocations and vendor coordination for soft services.
• Conduct floor inspections and coordinate maintenance with stakeholders.
• Coordinate room and event space bookings and catering.

Skills

Hospitality experience

Workplace operations

Customer service

Communication skills

Ticketing systems

Microsoft Office

Tools

ServiceNow

Microsoft Teams

Outlook

Excel

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

**Shaping the future of real estate for a better world**

At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As a Car Park and Workplace Coordinator at JLL, you’ll be at the heart of creating exceptional workplace and car park management experiences for our clients and their employees. This role combines hands-on operational management with community-building initiatives, ensuring every aspect of both car park and workplace runs smoothly and professionally. You’ll oversee car parking management from permit processing through to monthly financial reporting, while also supporting day-to-day workplace operations including mail services, locker allocations, vendor coordination, and event support. We embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career, and in this role, you’ll develop expertise across multiple operational disciplines while building meaningful relationships with employees, building management, and external vendors. Your attention to detail and customer-focused approach will be essential as you manage inquiries, resolve escalations, conduct floor inspections, and support the initiatives that foster community and connectivity across the workplace. What sets JLL apart is our culture of collaboration, locally and across the globe, and you’ll experience this firsthand as you work closely with cross-functional teams to deliver seamless operations and maintain a productive, well-maintained environment.

An overview of the role:

• Car Parking Management - Operational administrative rolefocused on managing all aspects of employee parking programs, combining customer service, financial administration, and vendor coordination responsibilities.
• Process, review, and approve parking permits for eligible employees while managing customer inquiries, escalations, violation appeals, and monthly invoicing with accurate financial reporting
• Support general employee enquiries across multiple channels including in person, ServiceNow, Microsoft Teams, and Outlook, while managing mail room operations, courier requests, and stock management
• Oversee locker allocations, conduct regular audits, and coordinate with the Workplace team to manage vendor operations for soft services including cleaning, handyperson, concierge, and mailroom
• Conduct regular floor inspections to identify maintenance needs and coordinate prompt resolution with relevant stakeholders, while supporting PC and mobile asset management for onboarding and offboarding employees
• Provide event support by coordinating room and event space bookings, ordering catering as required, and working with stakeholders to ensure spaces are set up appropriately while maintaining comprehensive day-to-day office operations

Sounds like you? This is what we are looking for:

• Prior relevant experience in hospitality, workplace operations, or office operations environments with strong organizational skills and attention to detail
• Exceptional customer service skills and professionalism, with a genuine passion for hospitality and creating positive workplace experiences in fast-paced environments
• Ability to work independently while being highly collaborative as part of a wider team, with strong written and verbal communication skills and confidence engaging across a wide range of stakeholders
• Familiarity with workplace technology and systems including ticket management tools, Microsoft Suite (Excel, Word, etc.), booking platforms, and collaboration tools
• Demonstrated adaptability and effective problem-solving skills, with ability to proactively identify areas for improvement and address them, plus experience managing car parking operations and vendor coordination (preferred)

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia’s #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location:

On-site –Melbourne, VIC

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.